People Services Support Coordinator (Bilingual English & French)

At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.

Who are we looking for

We're looking for a People Services Support Coordinator (English & French), to efficiently manage HR systems and promptly address clients requests within the established Service Level Agreements (SLAs).

Duties and responsibilities include but not limited to:

• Execute day-to-day operational support activities.
• Resolve ticket requests promptly while adhering to quality standards.
• Handle incoming calls, providing optimal resolutions for stakeholders, and diligently documenting each call through ticket creation.
• Ensure adherence to SLAs, proactively preventing SLA breaches, and regularly reviewing due dates. Maintain up-to-date ticket records by entering detailed action notes in the journal.
• Address clients concerns and issues in a timely manner.
• Create memos that accurately capture required updates, utilizing the appropriate templates and upholding quality standards.
• Collaborate with the QA team to ensure tickets and transactions are completed correctly.

What you will bring to the team:

• 1-2 years prior experience in HR/HR Shared Services with relevant degree is desirable.
• Previous experience with Oracle or ServiceNow considered favorably.
• Fluency in both English and French (verbal and written).
• Requires knowledge of operational procedures and tools obtained through work experience and may require vocational or technical education.

This job offer is based in either Makati, Quezon City or Cebu City depending on candidate location.

Work Schedule: Monday to Friday / Night Shift / Hybrid

Candidates must be a Filipino citizen or have the right to work in the Philippines.

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