Company Description
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us
Hybrid Work Setup
Monday to Friday roster
1 Full time role available
Job Description
The People Advisor is responsible for the day-to-day management of a variety of HR and safety functions throughout most of the employee life cycle including employee relations, performance management and development, coaching, workplace health and safety, workers compensation, fitness for work, employee engagement, organisational culture, reward and recognition.
The People Advisor will work closely with leaders and stakeholders to provide advice and coaching on all people related matters. Under the guidance of a People Operations Business Partner the role will assist with HR projects, policies/procedures and continuous improvement initiatives to ensure changes are implemented successfully across the business.
Provide HR consulting services to line management covering all aspects people management including:
Coaching
Leadership development
Culture
Induction and probation
Performance Management Absenteeism management
Misconduct, grievances and disputes
Fitness for work
Talent retention
Succession planning
Organisational design o Change management
Workplace health and safety matters
Right to work in AU
Work in cross-functional and independent teams to contribute, develop and execute new initiatives to improve performance and enhance leader capability, talent retention and engagement.
Partner with People Operations Business Partners and stakeholders on projects and continuous improvement initiatives
Act as project co-ordinator on roll out of various HR projects demonstrating change management capability Support the People Coordinator with HR administration tasks
Ensure correct documentation prepared for all employees and contractors
Creation and maintenance of employee records, in compliance with policies, relevant agreements, contracts, and legislation
Act as a backup for administering all probation reviews and exit survey reviews/analysis
Provide timely and accurate HR reporting and analysis as required. Support the Talent Acquisition team with end-to-end recruitment for senior and shared service vacancies Identify continuous improvement opportunities regarding talent acquisition practices and partner with stakeholders to support initiatives
Provide advice on recruitment and selection queries as required
Provide timely, quality, compliant and risk-informed advice on ER matters
Coach and assist leaders to improve ER capability
Resolve employee queries relating to their conditions of employment
Conduct workplace investigations Interpret AU employment legislation, enterprise agreement, award entitlements and terms and conditions of employment agreements
Serve as an escalation point for leaders for effective resolution of grievances and disputes in the workplace
Develop recommendations to mitigate risks in the workplace and manage the implement of agreed actions
Assist with the preparation of documentation for communicating workplace changes in compliance with TSA's Enterprise Agreement and legislative requirements.
Assist leaders with the consultation process for any changes to work conditions
Support the management of external claims (e.g. Fair Work Commission)
Develop and maintain up-to-date People related training modules for e-learning, direct access and/or face-to-face learning/resources.
Assist with training needs analysis to identify site specific needs and liaise with stakeholders to develop and deliver internal upskill subjects/programs for leaders.
Source external training providers and programs as required.
Coordinate training schedules as required.
Support with employee screening for development opportunities as required.
Interpret AU workplace health and safety and workers compensation legislation
Support the management of COVID- 19 in the workplace
Conduct safety investigations Develop and drive risk mitigating initiatives to maintain safety and wellness standards
Ensure all employees have completed the WHS learning course
Maintain Risk register for the site Promote safety culture on site Conduct ergonomic assessments
Conduct routine audits to ensure compliance with WHS policy and procedures and legislation.
Contribute to the development of TSA's wellness initiatives and drive these initiatives on site
Support People Coordinator and Office Management to ensure all sites have appropriate number of First Aid Officers and Fire Wardens as required.
Co-ordinate reporting for the National WHS committee meeting and participate in WHS meetings as requested.
Administration and management of workers compensation claims and Return to Work co-ordination of injured workers in rehabilitation phase.
Develop, review and update HR and safety policies, procedures, processes and guidelines
Upskill leaders/key stakeholders on policy/procedure documents and changes.
Partner with the business to drive national employee engagement initiatives
Identify opportunities to improve employee engagement and partner with the team and stakeholders to implement local/state initiatives
Support the management and co- ordinate of recognition awards and events
Support the co-ordination of service awards as required
Manage TSA's relationships with corporate partners to ensure all employee benefit campaigns are current.
Partner with Office Managers as needed to support a positive office environment
Draft/review employee communications to ensure accurate content and desired tone as required.
Qualifications
Knowledge, Skills and Experience
Essential
A minimum of 3 years experience as a HR generalist interfacing directly with employees and leaders in a challenging and fluid environment
Demonstrated capability to support an Australian portfolio and an understanding of Australian culture and ways of working
Ability to manage and prioritise a high volume of work effectively and efficiently
Sound understanding of Australian human resources/employee relations and safety legislative and regulatory environment
Sound understanding of contemporary human resources good practice and an ability to implement or adapt to suit TSA Group.
Demonstrated ability to influence with both internal and external stakeholders
Excellent coaching skills
Excellent problem-solving skills
Excellent organisational skills
Teamwork skills and ability to work autonomously
Flexibility and adaptability
Superior English communication/negotiation skills (written and verbal)
Analytical skills and an ability to use appropriate data to underpin decision making Facilitation and training skills
Experience with a HRIS and Microsoft 365 suite
Desirable
Experience BPO environments
Experience with CHRIS21
Employee engagement experience
Intermediate and above Microsoft Excel skills
Personal Requirements
Good character - Respectful, open, honest, authentic and acts with integrity Personable with a positive attitude and sense of humour suitable to support an Australian portfolio
Courage Takes accountability to resolve and/or escalate risks and issues when they arise as appropriate to the circumstances. Is confident to share their advice with the team and stakeholders. Ability to tackle issues head on and learn from mistakes. Impact and influencing skills with the ability to respond to resistance with tenacity and integrity
Comfortable - Excellent English communication skills and a collaborative style communicating with stakeholders and building relationships.
Team player - Supports the People Operations AU team to deliver a quality and timely service to our stakeholders and customers. Highly motivated, goal orientated, focussed and driven
Plans ahead, reflects, prioritises then sets a clear vision, provides direction, delegates and empowers the team to develop and deliver.
Belief that an excellent customer experience and advocacy is paramount Resilience and calmness under pressure
Innovative and creative
Focus on improving processes for efficiencies and a better employee experience.
A flexible and agile approach to changing business needs.
Willingness to undertake personal development and continuously learn
Additional Information
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
