PEGA Senior System Architect

Job description

As a PEGA Senior System Architect, your primary responsibility involves building a new Business as Usual (BAU) production support function. This entails designing and implementing robust support processes, ensuring the stability and efficiency of PEGA applications, and collaborating with cross-functional teams to resolve issues and enhance system performance. Your contributions will be essential in maintaining the operational integrity of our systems and meeting the ongoing needs of our clients.

• Duties and responsibilities:

Develop and manage a Business as Usual (BAU) production support function for PEGA applications, ensuring robust and efficient support processes.

• Oversee PEGA releases, both manual and automated, moving rulesets through various environments including Development (Dev), User Acceptance Testing (UAT), and Production.

Monitor system performance using PEGA toolsets such as PEGA Diagnostic Cloud (PDC), identifying and addressing any performance issues promptly.

• Implement data fixes to correct cases that have made incorrect decisions, ensuring data integrity and accuracy.

Develop and apply code fixes to address underlying problems in the PEGA implementation, preventing future data issues and enhancing system stability.

• Work closely with cross-functional teams to resolve issues, enhance system performance, and ensure the stability of PEGA applications.

Maintain detailed documentation of system performance, issues identified, and fixes applied. Provide regular reports to stakeholders on system status and improvement initiatives.

• Continuously evaluate and improve the support processes, staying up-to-date with the latest PEGA developments and best practices.

• Key Success Indicators / Attributes:

Ability to analyze complex issues within PEGA applications and implement effective solutions.

• Ensuring accuracy and thoroughness in all aspects of system monitoring, data fixes, and code corrections.

Clear and effective communication with stakeholders, including technical teams and business users.

• Ability to quickly adapt to changes in PEGA releases, toolsets, and project requirements.

Working effectively within cross-functional teams to achieve project goals and resolve issues promptly.

• Using analytical tools and methods to monitor system performance and identify improvement opportunities.

Taking initiative in driving process improvements and mentoring junior team members.

• Understanding and meeting client expectations through effective PEGA application support and enhancements.

Efficiently managing tasks and priorities to meet project deadlines and operational needs.

• Staying updated with PEGA technologies and industry trends to maintain expertise and contribute to innovative solutions.

• Working Relationships:

Collaborates closely with cross-functional teams, including development, QA, and operations, to ensure seamless PEGA application performance and support.

• Minimum Qualifications:

PEGA Certified Senior System Architect specializing in enterprise AI decisioning and workflow automation platform using Pega.

• Experience with PEGA releases (manual and/or automated), including moving rulesets through Dev, UAT, and Production environments.

Proficiency in monitoring system performance using PEGA toolsets such as PEGA Diagnostic Cloud (PDC).

• Capability to address data fixes to rectify cases that have made incorrect decisions.

Proficiency in implementing code fixes to address underlying issues in PEGA implementations, aiming to prevent future data-related issues.

Job Types: Full-time, Fixed term

Benefits:

• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Experience:

Pegasystems: 3 years (Required)