Provide administrative and system support to various platforms and client tools. Extend assistance in resolving and ensure issues associated with the system are resolved within agreed service levels.
Managing master data, including creation, updates, and deletion. Grant's user access roles in the business
Process confidential data and information according to guidelines
Work with the business to ensure thorough documentation and testing of enhancements and fixes to production releases.
Adoption Metrics - 100% of reports sent as per agreed frequency. Drive adoption of the System/Tool through reporting of key metrics
Supporting the data warehouse in identifying and revising reporting requirements and generating reports from single and multiple systems
Evaluating changes and updates in the systems
Provide Training to end-users on new reports and dashboards and providing technical expertise in data storage structures, data mining, and data cleansing
Involve in UAT exercises and testing of new client tools and invoice in the maintenance to ensure all tools are running smoothly
Create and design report templates that the Team members can use to generate reports themselves. Intention is to have minimal need for explanation of data and maximize the value of the system/tool through actionable insights
Support new initiatives and process improvements for data integrity and normalization
Ensure all policies and procedures are kept up to date and working with key Operation stakeholders across the business globally
Performance objectives
Leadership:
Leads by example
Demonstrated rapid get going capability
Capacity to achieve results within tight resource availability
Team player with the confidence to constructively challenge the status quo
Personal Effectiveness:
Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor
Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor
Decision Making:
Makes suggestions for solutions that resolve problems or improve operations
Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor
Relationship Building:
Conducts open, collaborative relations with superiors, peers & clients
Gains respect of JLL people and clients
Ability to manage and see links across a diverse range of activities
Communication:
Communicates effectively with superiors, peers and clients
Listens effectively and communicates through actions and example
Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts
Well-developed internal consulting skills, displaying strong analytical thinking, problem solving
Key skills
Good interpersonal skills to manage diverse range of Service Providers, Client Representatives and JLL Stakeholders
A good eye for detail
Sound written and oral communication skills, and the capacity to deal with ambiguity & complex problems
Organizational and time-management skills.
Demonstrated ability to manage multiple deliverables daily
Demonstrated ability to prioritise work within tight deadlines
Good MS Office skills, highly skilled in MS Excel, analytical and reporting skills
