Role Summary
Our client is looking for a Payroll and Tax Resolution Coordinator who will play a critical role in ensuring compliance with payroll and sales tax regulations. This position involves managing the setup of new tax accounts, resolving tax-related issues, and maintaining effective communication with government agencies and clients. The ideal candidate is detail-oriented, skilled at problem-solving, and has exceptional communication abilities.
WORK SCHEDULE: 9:00 AM 6:00 PM Eastern Standard Time (10:00 PM 7:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
- Perform the following tax compliance and account management duties:
- Oversee the setup and registration of new payroll and sales tax accounts
- Ensure timely and accurate filing of payroll and sales tax returns at the federal, state, and local levels
- Maintain up-to-date knowledge of tax laws and regulations to ensure compliance
- Perform the following tax resolution duties:
- Investigate and resolve payroll and sales tax discrepancies or issues
- Work directly with government agencies (IRS, state tax departments) to resolve tax disputes, notices, or audits
- Prepare and submit necessary documentation to support tax resolution efforts
- Perform the following payroll support duties:
- Assist in payroll processing to ensure compliance with tax regulations
- Reconcile payroll tax liabilities and payments to ensure accuracy
- Manage payroll-related deductions and withholdings
- Perform the following communication and collaboration duties:
- Liaise with clients, employees, and agencies to resolve tax-related inquiries
- Provide clear and professional explanations of tax matters to clients
- Collaborate with internal teams to streamline payroll and tax processes
- Perform the following process improvement and reporting duties:
- Identify and implement process improvements to enhance efficiency in payroll and tax compliance
- Maintain accurate and organized records of tax filings, account setups, and resolutions
- Generate and present reports on payroll and tax activities as required
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- 2-4 years of experience in payroll and tax compliance, including resolving tax issues
- Strong knowledge of payroll systems and tax compliance software (e.g., ADP, QuickBooks, or similar)
- Certified Payroll Professional (CPP) or similar certification is preferred
- Experience working with multi-state or multi-jurisdictional tax accounts is ideal
- Prior experience in a client-facing or advisory role is ideal
- Familiarity with sales tax regulations and payroll tax requirements
- Exceptional problem-solving and analytical skills
- Excellent verbal and written communication skills, including comfort with phone-based interactions
- Ability to manage multiple tasks and deadlines in a fast-paced environment
