About the Company
First Circle is a financial technology company transforming small business commerce in the growth economies of Southeast Asia. Our mission is to radically improve economic circumstances for millions of people, whilst building a multi-billion peso business. For 7 years we have been achieving this through our flagship Revolving Credit Line product which has revolutionized access to credit for thousands of SMEs in the Philippines, and now we are developing tailored payments and banking services which will transform daily life for business owners.
With early funding secured from world-class investors like Insignia, Accion, Fasanara & Venturra and the continuous enrichment of these relations, we've unlocked opportunities that enabled us to build a profitable business that withstands economic shocks in the industry.
Join the us today, get involved in the only company with a proven track record of radically improving the fortunes of SMEs in the Philippines, and help us to continue delivering on this deeply rewarding mission.
About Our Culture
First Circle has a strong mission-driven culture. Our people are motivated by our social purpose, the intellectual stimulation of solving hard problems, and the commercial potential of our business.
The experience of our staff is defined by personal growth. We are obsessed with developing talent at every level of our organization. We've found that it's the most effective way to build an awesome business and creates an infinitely more energizing and fulfilling place for us to work.
We've tried many different approaches and rewarding growth regardless of age or experience is what works for us. It creates a culture where progress is acknowledged, and colleagues support, inspire, and drive each other to accomplish incredible things.
About the role
The Payment Operations Analyst is one of the Customer-facing roles. They ensure that First Circle's customers receive the best experience in terms of their Repayments, by providing them with timely and accurate repayment reminders and handling their repayment requests in accordance with company policy and procedures.
Responsibilities
Ensuring that customers are reminded of their repayment due date on the given service-level arrangement. The reminders will be sent in the form of SMS and emails, this will start five business days before the due date (T-5), four business days before the due date (T-4), one business day before the due date (T-1), and the due date (T0).
Timing of payment follow-up through calls has to be adhered. Call-out has to be conducted five banking days before the due date (T-5) for the repayment with the amount of P1M and up.
Accommodate inbound calls and email requests from customers who wish to reschedule, early repay, or restructure their repayment.
In charge of the end-to-end processing of Repayment Requests such as Rescheduling of Repayments, Cash deposits, Early Repayments, and Restructuring of loans.
Ensuring repayment transactions are recorded in an accurate and timely manner on a daily basis, keeping up with SLAs set by relevant departments within the company.
Ensuring rescheduling requests sent through different channels are accommodated and processed within the SLA.
Assist in various departments inquiries around repayments.
Collaborate and Assist Payment Operations Lead in the preparation of monthly reports and process improvements.
