Payment Lifecycle Analyst for Commercial Banking

Job Description :

Join our team to play a crucial role in safeguarding client transactions and preventing fraud, while building strong relationships and enhancing your expertise in payment validation and fraud prevention.

Job Summary:

As a Payment Lifecycle Analyst, your primary responsibilities include handling the day-to-day validation of client transactions and managing the workflow of fraud prevention initiatives.

Job responsibilities:

• Manage outbound and inbound calls from clients and internal partners to confirm Wires/ACH payments and/or lookalike domains.
• Provide client education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses.
• Authenticate, validate, and process Check Fraud and ACH/WIRE claims, trace monetary funds through BOFD contacts, and communicate with clients and internal partners to provide standard updates through resolution of the claim.
• Utilize working knowledge of various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe.
• Prioritize cases to ensure payment cutoffs and Service Levels are met.
• Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business.
• Project a confident and professional presence to our clients and internal partners.
• Escalate immediately confirmed fraud payments and follow procedures to secure the client profiles, and escalate to relationship and management teams.
• Identify patterns/trends in transaction data and ensure accurate and timely documentation of all interactions.
• Support the development and maintenance of policies, procedures, and training materials.
• Partner with the leadership team, other team members, and business partners to resolve client issues and meet business goals.

Required qualifications, capabilities, and skills:

• Effective Communication: Delivering clear, consistent messages to others via email or the phone. Must have a strong ability to communicate via phone and email with clients and internal partners.
• Knowledge on Wires, ACH, SWIFT & international payment conventions/practices.
• A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through.
• Ability to use creative problem-solving techniques to solve business issues.
• Excellent time management, organizational, written & oral communication skills.
• Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases.
• Ability to work in a fast-paced environment and is adaptable to change.
• Flexibility to support adjustments to work schedule Shifts between 08:00 PM 08:30 AM Manila Time.
• Ability to multitask while working under minimal supervision.
• Exhibits ability to work effectively in a team environment.

Preferred Qualifications, Capabilities, and Skills:

• Experience and a strong working knowledge of various aspects of and/or Investigations/Fraud Investigations preferred.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.