Patient Support Executive

Job Description:

Answer Incoming calls and also make outbound calls.

Ensure that right patient is identified before disclosing information

Listen to Customer queries and resolve and provide solutions, if unable to resolve, have the same escalated to the supervisors If Insurance query, respond appropriately, also obtain relevant missing info from the patient so that claim can be processed

Understand and handle disputes

Detailed Documentation

Efficient Call Handling Time

Potential Follow Up Methods Payment in Full and Partial Payment discussions

Understand difference between dispute & objection

Effective rate of speech - good communication & neutral accent Obtain Insurance details from patients

Obtain Additional Info - Referral Information / PCP information, etc.

Call for accidental Information like DOA Demographic details/ Mismatch in Name and DOB

Update patient about their out-of-pocket expenses

Obtain WC details, Injury Date COB Update/ABN/AOB pending

Appointment Scheduling, Appointment Cancelation, Appointment Reminder