Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
This position reports to a Team Lead, Site Manager or Practice Manager.
Greets and registers arriving patients, completes registration forms and verifies insurance.
Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
Ensures that office appointment schedule is coordinated with physician activities through the medical assistant.
Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams.
Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.
Keeps inventory of office supplies and orders supplies and maintains a clean waiting room
Provides back-up support to other front desk staff and performs other related duties in support of efficient operations
Job Types: Full-time, Permanent
Pay: Php18,
- 00 - Php20,000.00 per month
