About BrainboxBrainbox is different to every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of Always Be Kind is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.
We in Brainbox are looking for a Patient Experience Officer to perform a variety of customer support tasks in a clinic based in Australia.
- Qualifications and Experience
Bachelor's Degree in Nursing or any relevant degree in medical field
- Up to 3 years of experience in nursing/relevant role
Has a high degree of experience in dealing directly with patients- Experience in roles requiring a personable, sensitive, and genuine approach to patient relations
Has a strong understanding and grasp of medical terminology and translating these to the uninitiated
- Previous experience in practice administration will be highly regarded
Skilled in customer service and health care management
answer incoming calls from patients and medical practitioners- answer email requests/inquiries/appointments
send voicemail messages that need to be prioritised
rescheduling appointments as needed- acts as an information resource and ambassador to patients, the public, and all other stakeholders
maintains accurate financial records and provides reports as needed
- involves in interviewing and hiring of staff
conducts regular staff training, meetings, and appraisals- adheres to the practice's policies, procedures, and code of conduct by meeting practice standards and accountability and ensures clinical governance processes are in place
Relevant nursing/relevant certification is highly regarded
Process and detail-oriented
- Strong English comprehension, both written and verbal
Well-spoken English that can be easily understood- Takes direction and instruction in a positive manner
Documentation and organisation skills
Halaxy (preferred but not required)
Attractive and competitive salary- Tenure-based and Performance-based incentives
Paid time off
- Unlimited cash incentives for hired referrals
Engagement and Recognition programs Work-life balance with a
- 5h week and free weekends
- International career growth and clients
Opportunities to travel abroad- Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
Fun and inclusive working environment and great working culture
- Dedicated local support with local Management, HR, onboarding, payroll, and ICT
Access to unlimited training and micro-competencies to advance your skills
This role is subject to a number of skills and practical tests.
This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.
Job Types: Full-time, Permanent
Schedule: Day shift
Monday to Friday
Ability to commute/relocate:- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):- What is your notice period
What is your desired salary range
Experience:
- Customer Support: 1 year (Preferred)
* healthcare industry: 2 years (Preferred)
