Patient Care Coordinator (Remote)

Company Overview

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are looking for experienced Patient Care Coordinator to manage all aspects of the schedule for clients & caregivers. The ideal candidate will be responsive and flexible, ready to address caregiver concerns promptly and professionally.

This role is Full-time. 40 hours per week. For the first three to four weeks, you will be working a standard Monday-Friday shift as you undergo Care Coordination and Scheduler training. After those two weeks, you will receive a new shift schedule.

Responsibilities

• Provide support and assistance to caregivers outside of regular business hours.
• Answer patient calls, field questions, and assist patients in making new medical appointments
• Change or cancel appointments as necessary
• Manage and maintain caregiver schedule by filling open shifts, coordinating schedules to increase or decrease the amount of necessary staffing
• Keep phone list updated, and current staff information updated in system
• Effectively organize, track, and communicate about all tasks
• Communicate changes to schedule to appropriate staff

Requirements

• College educated
• Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring, or an equivalent background check/clearance available in the country
• Must be comfortable with using Hubstaff, a time-tracking application
• Experience coordinating calendars, scheduling, and rescheduling
• Must be comfortable answering calls
• Recruitment experience is a plus, but NOT required
• Healthcare background is a plus, but NOT required
• Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
• Experience using any scheduling system, Microsoft Office, and Google Workspace
• Professional-level English (written and verbal/voice)
• Computer or laptop with access to the internet (min speed of 25 Mbps)

Hardware Requirements

• At least a 720p HD Webcam.
• A noise-canceling headset.
• At least a 25mbps primary internet connection.
• A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies.
• Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
• Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM

Compensation and Benefits

• Competitive hourly rate
• 100% Remote (Permanent work from home)
• Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).