Patient Care Coordinator

Job Description:

• Position Summary:

The Patient Care Coordinator (Virtual Assistant, RN) is a key role responsible for enhancing patient care and ensuring a seamless healthcare experience in a remote capacity. This position requires a licensed Registered Nurse (RN) with exceptional clinical knowledge, organizational skills, and the ability to manage patient care activities virtually. Experience as a healthcare virtual assistant is a significant plus.

The Patient Care Coordinator will manage patient interactions, coordinate care activities, and provide education on treatment plans while collaborating with healthcare teams to ensure comprehensive patient care.

• Key Responsibilities:

• Patient Interaction:

Provide virtual assistance to patients, addressing inquiries via phone, email, and video calls.

• Conduct initial patient assessments, including obtaining medical histories and reviewing current medications.

Offer compassionate support and guidance to patients and their families.

• 2. Coordination of Care:

Schedule and manage patient appointments and follow-up visits, ensuring optimal timing for treatments and consultations.

• Coordinate with healthcare providers to arrange necessary services such as lab tests, imaging, and specialist referrals.

Maintain and update patient records accurately and confidentially.

• 3. Communication:

Serve as the primary liaison between patients, families, and healthcare providers in a virtual setting.

• Facilitate clear and effective communication within multidisciplinary teams to streamline patient care.

Provide detailed instructions to patients regarding treatment plans, medications, and follow-up care.

• 4. Administrative Duties:

Ensure patient confidentiality in accordance with HIPAA regulations.

• Assist with virtual billing and insurance claims, ensuring proper documentation and timely submission.

Monitor and manage patient flow to minimize virtual wait times and optimize the patient experience.

• 5. Patient Education:

Educate patients and their families about diagnoses, treatments, and care plans through virtual platforms.

• Provide resources and support for patients to manage their health effectively.

Organize and conduct virtual patient education workshops and support groups as needed.

• 6. Quality Improvement:

Participate in quality improvement initiatives to enhance patient care and satisfaction.

• Collect and analyze patient feedback to identify areas for improvement.

Implement and adhere to best practices in patient care coordination.

• Qualifications:

Bachelor of Science in Nursing (BSN) preferred.

• Current and valid Registered Nurse (RN) license.

Minimum of 3 years of nursing experience, with a preference for experience in patient care coordination.

• Experience working as a virtual assistant in a healthcare setting is highly desirable.

Strong clinical and assessment skills.

• Excellent interpersonal and communication skills.

Superior organizational and multitasking abilities.

• Empathy and compassion for patients and their families.

Proficiency in using electronic health records (EHR) systems and virtual communication tools.

• Knowledge of medical terminology and healthcare practices.

• Requirements:

Laptop specifications

• Processor (Intel Core i3, i5, i7, i9 or AMD Ryzen series)

Minimum of 8GB Memory (RAM)

• Dual monitor

High-quality headset for clear communication

• Webcam for virtual meetings and collaboration

Backup equipment to ensure uninterrupted workflow

Job Type: Full-time

Pay: Php30,000.00 - Php35,000.00 per month

Benefits:

• Paid training

Work from home
Schedule:

• 8 hour shift

Monday to Friday
Supplemental Pay:

• 13th month salary

Experience:

• Patient care: 1 year (Required)

Language:

• English (Preferred)

License/Certification:


Nursing license (Required)