Package Specialist-Salesforce Technical Operations

Introduction
As an Application Package Specialist, you'll help clients in the selection, implementation, and production support of application packaged solutions. You'll gain in-depth consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients business environment. Join us and start your path as a key player to achieve client expected business results and become the expert you want to be.

Your Role and Responsibilities

As an Application Package Specialist at IBM, you'll help clients in the selection, implementation, and production support of application packaged solutions.

You'll get in-depth Consulting experience, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients business environment. Join us and start your path as a key player to achieve client results and become the expert you want to be. In your role you may be responsible for:

• Perform Application Monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Managing the incident lifecycle and owning the same until closure and satisfaction of originator
• Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics
• Provide from desk and on-call support Operate in a Shift model to provide 24x7 application support coverage.
• Implement platform upgrades and regression testing Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc.
• Ensure application performance to expected levels through proactive and preventive maintenance.
• Prepare and collate metrics of tasks, incidents and environment change actions performed.

Required Technical and Professional Expertise

• Salesforce Platform Services
• Proficient in Salesforce.com
• Configuration and administration,
• Apex Code
• Visual Force

Preferred Technical and Professional Expertise
Auto cloud/Service, Knowledge on Flows, security model (APEX can be geared up during KT)