Must interact with the general public in a way that inspires them to recommend our shop to their friends. That includes providing a warm welcome, asking about their experience and showing interest in their concerns.
Great customer service must extend to internal customers (employees) and suppliers (vendors) also.
Leadership & Supervision: Must set the tone in terms of employee safety, customer service, food and drink quality, organization, and follow-through
Works to inspire employees to do their best through onboarding, training, coaching, and supportive feedback.
Oversees coffee and food ordering, supplies, maintenance, and labor costs to ensure that the coffee shop remains profitable, in line with annual revenue and profit goals.
Abides by food safety requirements and ensures that others do so by monitoring FIFO inventory and visually inspecting food prep and delivery activities.
Manages the complex details of scheduling, recruit potential barista, shift swaps, new hire paperwork, product inventory, cleaning schedules, and unannounced health inspections.
Ensures adequate cash in registers and POS systems, runs daily reports, updates food and labor cost data. Makes bank deposits for everyday sales
Job Type: Full-time
Benefits:
Employee discount Promotion to permanent employee
Schedule:
Supplemental Pay:
Bonus pay
Performance bonus
