Outlet Manager - Urgent Hiring for El Nido Property

The Outlet Manager is responsible for overseeing the daily operations of the food and beverage outlet, ensuring exceptional customer service, and maintaining high standards of cleanliness and organization. This role involves managing staff, ensuring smooth operations, maintaining inventory, and ensuring the overall guest experience is positive. Additionally, the Outlet Manager will have some housekeeping responsibilities to ensure a clean and welcoming environment.

• Key Responsibilities:

• Operational Management:

Oversee daily operations of the food and beverage outlet.

• Staff Management:

Recruit, train, and manage outlet staff.

• Schedule shifts and ensure the outlet is adequately staffed at all times.

Conduct performance reviews and provide feedback to staff.

• Foster a positive and productive work environment.

• Customer Service:

Ensure high levels of customer satisfaction through excellent service.

• Address customer complaints and resolve issues promptly and effectively.

Monitor and respond to guest feedback to improve service quality.

• Inventory and Cost Control:

Manage inventory, order supplies, and control costs.

• Maintain accurate records of sales, purchases, and inventory.

Implement measures to reduce waste and manage costs effectively.

• Quality Control:

Ensure all food and beverages meet quality standards and are presented attractively.

• Maintain cleanliness and organization in the outlet.

Ensure compliance with health and safety regulations.

• Housekeeping Duties:

Oversee the cleanliness and upkeep of the outlet.

• Ensure that dining areas, restrooms, and other public areas are clean and well-maintained.

Coordinate with housekeeping staff to ensure timely cleaning and maintenance.

• Collaboration:

Work closely with other departments to ensure seamless operations.

• Coordinate with the kitchen and housekeeping teams to ensure a smooth guest experience.

Assist in planning and executing special events and promotions.

• Financial Management:

Monitor financial performance and report on revenue and expenses.

• Develop and implement strategies to achieve financial targets.

Assist in budget preparation and management.

• Ensure efficient and effective service to guests.

Coordinate with kitchen staff to ensure timely and accurate order delivery.

• Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related field.

• Professional certification such as ServSafe, TIPS, and additional certifications in hospitality management or housekeeping are a plus.

Minimum of 3-5 years of experience in a managerial role within the food and beverage industry.

• At least 1-2 years of experience with housekeeping duties or in a related role.

Proven experience in staff management, customer service, and operational management.

• Willing to relocate to El Nido, Palawan

Job Type: Full-time

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

Hospitality: 5 years (Preferred)