Ordering Team Leader

When you join HOF:

The House of Franchise is an esteemed provider of revolutionary franchise business opportunities in the country. Our franchise business offerings encompass a diverse range of industries, including the food service, health, beauty, and wellness, as well as the digital sector. Join our community of successful team today and experience the difference that House of Franchise can make for you and your lives.

• The Role:

Ordering Staff will be primarily responsible for ensuring the timely and accurate processing of customer orders. To provide an exceptional customer service by addressing inquiries and concerns promptly.

• Major Functions:

Supervise the Ordering Team on the Timely and Accurate processing of Customer Order including Initial Stocks.

• Actively attends to Customers complaints and provide efficient resolution that will satisfy both the Customers and the Management.

Assist in Receiving and Processing of Customers Orders.

• Ensure 100% Payment of All Orders.

Monitor and Analyze Data to Increase Business Operational Efficiency.

• Maintain Training Matric and ensure Employees are adequately trained to ensure logistical activities.

Assist and Support the Operations Manager.

• Perform task that may be assigned from Time-to-Time

• You'll need to have..

Bachelor's/College Degree in Business Administration or its equivalent

• At least 1 to 2 years relevant and proven experience in Order Management and Customer Service

Proficient in Microsoft (MS Word, Advanced Excel Formulas, PPT) Excellent communication skills, both oral and written, including the ability to prepare reports, proposals, and procedures.

• Have a strong Analytical and Critical-Thinking Skills

Have Leadership Skills

• Has the ability to work with Various Department and foster Teamwork

• Why choose us

Birthday Treat

• Employee Discount

Paid Mandatory Benefits

• Advantage of Being Regular:

Leave Benefits

• Communication Allowance

Rice Allowance

• Travel Incentive

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Overtime
Supplemental Pay:

• 13th month salary

Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Order Management: 1 year (Preferred)

* Customer service: 1 year (Preferred)