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As an Order Management Specialist for Electrification business, you will be responsible for accurately entering customer Purchase Orders (POs). Driving cross-functional issue resolution (order cleaning for both manual and electronic orders), using the required tooling, in a timely manner and within the SLAs. Pro-actively communicating with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.
Reporting to Customer Operations Manager, you will be ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with sales, operations, supply chain management and other internal and/or external teams.
This position is based in Paraaque City, Philippines.
Your responsibilities
- Supporting internal and external customers through swift and precise order entry and issue resolution. Pro-active communication with customers and internal functions to guarantee customer satisfaction by providing all relevant information
- Providing appropriate solution for customer requests and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.)
- Managing clean order entry according to the relevant requirements (prices, spike quantities, dates, customer and company data, etc.) to allow order execution in the system. Liaising with customers in case of inexecutable request dates/quantities to ensure on time deliverability according to customer needs
- Collecting and archiving documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility
- Preparing and analyzing regular statistics (e.g. delivery forecast, revenue and collections) using available tools and collecting relevant information
- Recommending solutions, process improvements and innovations that will help speed up internal processes
- Tracking regular target performance (e.g., KPI on cycle time on order entry) and provides results to management
- Abiding to the company's rules and regulations pertaining to safety, ABB's code of conduct & ABB value pairs
Your background
- Graduate of any 4 years course
- Minimum 2 year's working experience in a customer service role
- Experience and good knowledgeable in using MS Excel and Office Application
- ERP experience (SAP experience is preferred)
- Proficient in oral and written English communication
More about us
ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated
Work model: hybrid
90497126
