Who are we
Konscious is a rapidly expanding powerhouse in the health and wellness industry. Our portfolio is a collection of leading DTC online brands in this space, including Konscious Keto, Emma Relief, Keto Activate, Simple Keto System, Helix Bootcamp, and Synocell.
We have been featured in various publications such as Forbes, Vogue, Elle, Business Insider, Eat Well, and many more.
Who are we looking for
We are looking for an Order Management Manager who will ensure the seamless execution of the order shipment process and assist in compliance requirements in all regulatory and mandatory offices. You will oversee the end-to-end order management cycle, from order placement to delivery, collaborating with the suppliers, warehouse, and other teams to ensure efficiency in the order and inventory management of all our products.
What will you do
- Oversee the execution of at least 1,000 shipments per day, ensuring each package meets our high standards of accuracy and timeliness.
- Work hand-in-hand with Customer Service and Fulfillment teams to resolve any issues related to delays, mix-ups, or system inefficiencies.
- Analyze shipping and inventory data, generating reports that help fine-tune our operations and keep our teams informed.
- Forecast inventory needs to ensure we're always stocked up, avoiding any potential stockouts.
- Elevate our customers experience by assessing and optimizing the speed, cost, and quality of our delivery and packaging solutions.
- Constantly evaluate our shipping partners and packaging choices to ensure we're efficient, economical, and environmentally friendly.
- Keep a pulse on key performance metrics, offering insights and strategies for improvement.
- Lead the charge on compliance, working closely with legal experts and regulatory advisors to ensure every label, product description, and SFP's on our website is accurate and compliant.
- Work with experts to spearhead initiatives to maintain and improve label accuracy and compliance, ensuring we're always ahead of regulatory changes and executing accordingly.
- Take on a variety of other tasks as needed, because in this role, adaptability is key.
Requirements:
- Previous experience in order management, preferably in an e-commerce setting
- Familiarity with order management systems and e-commerce platforms
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Detail-oriented with a focus on accuracy in order processing
- Problem-solving and decision-making abilities
- Knowledge of inventory management practices
