PRODUCTION SUPPORT ASSOCIATEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience recognized as one of BEST among BPO companies worldwide.
- WHAT IS A/AN PRODUCTION SUPPORT ASSOCIATE
Our awesome client, a leading Merchandising company based in US is looking for a/an Production Support Associate to be part of their marketing and sales team.
- WHAT WILL BE YOUR MAIN RESPONSIBILITIES
Enrich sales orders and generate purchase orders in Oracle EBS- Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
Manage order scope changes including updating PO's, sending revised artwork and gaining client approval on changes
- Ensure orders are turned over to Post Production Associates within 1 business day of order going into production
Communicate timely order status to the Account Manager, CSC and/or client- Proactively manage order milestones and provide solutions to issues
Inform Supervisor of any potential issues with orders and workload
Complete Art Tickets, value-added services and other internal documents as requested by the Account Manager- Partner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend.
Identify and act on selling added value services (e.g., creative, fulfillment, printing)
- Provide outstanding customer service in handling issue resolution and customer escalations.
Achieve individual performance metrics and measurements- Maintain high levels of professionalism when interacting with BDA employees and clients
Complete other job duties and projects as assigned
- Other job duties as assigned
Possess outstanding customer service skills to work with both internal and external clients
- Must be a highly productive, self-starter with strong negotiation and problem solving skills
Ability to multi-task and prioritize effectively while possessing excellent time management and organizational skills- Ability to partner with account management team member to support achievement of account objectives
Positive, teamwork and collaboration skills with a proven ability to build strong relationships with customers
- Ability to make sound decisions in the face of change or in situations of ambiguity
Excellent written, verbal and interpersonal skills- Ability to understand documented processes and procedures and make decisions accordingly
Excellent problem solving and project management skills
- Strong computer skills with proficiency in MS Word, Excel and Outlook
Job Type: Full-time
Pay: Php30,
- 00 - Php32,000.00 per month
Benefits: - Paid training
Schedule:
Supplemental Pay:
Overtime pay
Application Question(s):- order management experience
Order processing experience
