Order Fulfillment Officer

The Order Fulfilment Officer is primarily responsible for the overall facilitation and processing of purchase orders and execution of last mile delivery to the customers.

S/he ensures that customers are satisfied by providing outstanding service and effective delivery of Moscord products and services, whilst maintaining data quality and integrity.

Key Position Accountabilities

The Order Fulfilment Officer is responsible and accountable for (but not limited to) the following:

Executing the order fulfillment process and overseeing assigned transactions until delivery

Generating and issuing transactional documents to the correct parties

Monitoring shipments, vessel schedule and activity, supplier and port hub deliveries

Communicating constantly with vessel/vessel agent, purchasers, suppliers and port hubs to ensure deliveries are fulfilled in an efficient and timely manner

Converting transaction data from various customer formats to Moscord standard, and exporting/uploading to/from Moscord transaction system and/or third-party platforms

Ensuring all transactions and customer issues are prioritized correctly, processed and/or resolved within agreed turnaround time

Escalating any critical issues to the Customer Service Team Lead, Department manager, Regional Managers and other internal stakeholders as necessary

Proper handover of open transactions or issues to the next shift

End-to-end transaction processing as needed (e.g. RFQs or items for requoting, mapping or sourcing, back orders, etc

Performing data handling-related tasks in relation to order fulfillment, such as data verification/validation, data entry, cleansing, mapping and standardization

Providing exceptional customer service to both external and internal customers on a day-to-day basis

Understanding and execution of standard procedures and documentation

Ensuring accurate records and documents are stored in appropriate Moscord database repositories

Participating in brainstorming activities, meetings, researching and assisting with process, system, and data improvement efforts

Maintaining own knowledge of updates in company products, services and policies

Ensuring that all activities are carried out in accordance with the company's policies

Performing any other duties as requested by the Team Lead or Order Fulfillment Manager

Education, Experience, Training and Special Skills

Work experience in maritime procurement, logistics or supply chain management, or similar desirable

Educated to a minimum standard equivalent to bachelor's degree level in Information Technology, Computer Science, or related field desirable

Proficient or advanced skills with MS Excel and MS Office applications essential

Strong written and oral communication (English) essential

Good research skills particularly using the web - essential

Excellent computer skills and internet-savvy essential

Record-keeping and data entry - essential

Behavioral Competencies

Customer Service

Problem Solving & Critical Thinking

Team player

Passion and Commitment

Strong organizational skills

Keen attention to detail

Proactive and self-led

Able to multi-task and works well under pressure

Is flexible and able to manage time effectively

Understanding of data confidentiality principles is compulsory

Physical Demands / Work Conditions

Must be amenable to shifting work schedules to cater to customers in different regions

Office location in BGC, Taguig