MUST BE HIPAA CERTIFIED and with Virtual Assistant experience.- Must have knowledge for Eyefinity EHR system.
- Able to handle various vision insurance plans (such as Spectera, VSP,
As a Virtual Medical Receptionist, you will work directly with our clients
doctors(Optometry) and other medical professionals based in the USA.
We help our clients improve workflow, save time, and remove the burden of in-room
documentation. An Virtual Medical Receptionist can also help with back-office and
administrative tasks.
Duties and responsibilities
Greet patients virtually at reception desk, answer phones, schedule
appointments
Handle incoming and outgoing emails and phone calls professionally and on
time.
Update and maintain accurate patient records, ensuring data integrity and
confidentiality.
Prepare patients for office visits
Collect and verify patient insurance benefits
Collect patient co-pays and payments
Communicate with patients to provide pre-operative instructions and appointment
information
Collect necessary patient records and documentation prior to office appointments
Schedule patient appointments and manage the appointment calendar efficiently.
Manage patient follow-up care, coordinating with optometrists and scheduling
necessary appointments.
Provide prompt responses to patient inquiries, offering medical advice within the
scope of practice.
Enter relevant data into medical systems and update patient information as
required.
Handle verifications of medical insurance
Monitor patient progress and assist in tracking and documenting treatment plans.
Support optometrists and other healthcare professionals, collaborating effectively
with the virtual team.
Assist in medical billing processes, ensuring accuracy and adherence to billing
guidelines.
Ensure the accuracy and completeness of patient information at all times
Work with the same client consistently, leading to the development of a long-
lasting work relationship.
Maintain confidentiality and adhere to HIPAA regulations at all times
Qualifications
Must have knowledge for Eyefinity EHR system.
Able to handle various vision insurance plans (such as Spectera, VSP,
EyeMed)
Able to handle inbound calls (around 30+ calls per day)
Provide proof of education or training, such as a degree or certificate in your
specialized field (nursing, medical transcription, preferred worked in optometry)
Fluent speak and write in English. Proficient with medical (Specially optometry)
terminologies and practices.
Must have highly proficient computer skills, including use of Electronic Medical
Records
Have strong typing and data entry skills
Must have excellent customer service and communication skills
Able to work at night i.e 9pm-6am (9am 6pm US EST time)
A customer service mindset and ability to verify data accuracy.
Submit an NBI clearance
Provide a valid, government-issued photo ID (such as Drivers License, Postal ID,
UMID, Passport)
Work from home: Have a quiet work environment and a professional, neutral
background with decent lighting (examples will be provided)
Internet subscription/speed: At least 10mbps (DSL/Fiber only)
Job Type: Full-time
Pay: Php30,
- 00 - Php35,000.00 per month
Benefits: - Paid training
Work from home
Schedule:
Supplemental Pay:
Performance bonus
Experience:- OPTOMETRY VA: 1 year (Required)
Language:
English (Required)
