Operations Team Leader

Functional Overview:

The role of a Team Leader is to set goals for performance and training in ways that comply with the company's plans and vision and communicate them to subordinates. The Team Leader is responsible for people management.

• Duties and Responsibilities:

Evaluate employee's skills and performance quality

• Identify areas in employee's skills that require improvement

Organize workflow and ensure that employees understand their duties or delegated tasks

• Create and monitor KPI

Implementation of department-related policies

• Pass on information from upper management to employees and vice versa

Prepare and submit reports

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Overseeing the Operations and overall designated team

• Conducts proper resolution when the need arises

Other duties assigned by the Operations Manager/ General Manager

• Minimum Competencies:

Excellent verbal and written communication skills

• Strong personal and professional judgment

Analytical and detail oriented

• Minimum Qualifications:

Graduate/Undergraduate of Management or any related course

• Atleast 2 years TL / Management Experience in a BPO company.

Must be comfortable handling mature related content

• Proficient in MS Office Applications like Excel and Word

Willing to work on shifting schedule

• Perks and Benefits:

Competitive Salary (up to 35k)

• HMO coverage up to 120k

13th month pay

• Leaves + monetization

Job Types: Full-time, Permanent

Pay: Php35,

• 00 - Php42,000.00 per month
  
  Benefits:
• Additional leave

Company events

• Health insurance

Opportunities for promotion

• Pay raise

Promotion to permanent employee
Schedule:

• 8 hour shift

Afternoon shift

• Day shift

Evening shift

• Shift system

Supplemental pay types:

• 13th month salary

* Performance bonus

Expected Start Date: 07/08/2024