A customer success trainer or coach is responsible for aligning the entire customer success team, and often other departments, on the same goals, values, and customer-centric mindset.
The customer success training specialist is the one to do that, making sure all the training materials, all the people, all the internal processes, and all marketing communications are on the same page.
- Planning, creating, and holding training programs and processes designed to align Samsung customer-centric values.
- Planning and creating relevant training materials (policies, product or soft skills) using a variety of media and communication tactics.
- Developing internal training solutions through collaboration with other departments like marketing and product (such as video libraries, knowledge base website sections, and others)
- Collaborating with the entire CS team and other stakeholders to optimize and refine the training curriculum.
- Communicating the overall performance of training initiatives by selecting the most relevant metrics, then tracking and monitoring them to compile reports.
We require the following:
- Minimum of 1 year of training and coaching experience, and 1-2 years of customer success experience, with relevant CS courses and training.
- High emotional intelligence and empathy skills.
- Strong verbal and written communication skills.
- Expert public speaking skills.
- A highly organized approach to content and training processes. Project management skills and completed courses are nice to have.
Job Types: Full-time, Permanent
Pay: From Php30,
- 00 per month
Benefits: - Company events
Opportunities for promotion Promotion to permanent employee
Schedule:
Day shiftSupplemental pay types: Overtime pay
