Operations Supervisor

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an Operations Supervisor to join our growing company.

• Job Responsibilities:

Oversees one or more teams of customer service representatives who handle customer service inquiries and problems via phone and/or email

Monitors operations to ensure adherence to service level standards and company/department policies and procedures

Ensures professional and courteous customer support services are delivered to promote a productive and positive relationship with customers

Ensures adequate phone coverage including making decisions regarding scheduling changes

Responsible for performance appraisals, disciplinary actions, hiring/interviewing, etc.

Evaluates the quality of customer service associates calls from customers and provides feedback to associates on strengths and areas for improvement

Tracks and reports team performance against objectives and foals, i.e. quality, call volume, customer satisfaction, etc.

Communicates with clients and other departments to ensure quality service delivery and customer satisfaction

• Job Requirements:

Has 2 years of experience in a leadership role

Highly reliable, dependable and able to maintain attendance & punctuality

Has aptitude for conflict resolution, develop solution and proactiveness

Strong team orientation and highly collaborative

Passion for leadership and mentorship

Proficiency with technology, especially computers, software applications, and phone systems

Exceptional verbal and written communication skills

Strong understanding of company products, policies and procedures

Analytical, efficient, and thorough

Ability to remain calm and courteous under pressure

This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Pampanga. Apply now!

Job Type: Full-time

Pay: From Php40,

• 00 per month
  
  Benefits:
• Company events

Flexible schedule

• Health insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Transportation service provided
Schedule:

• Day shift

Evening shift

• Holidays

Monday to Friday

• Night shift

Weekends
Supplemental pay types:

• 13th month salary

Overtime pay

• Performance bonus

Application Question(s):

• How much is your expected salary

Experience:

• Leadership: 3 years (Required)

Language:

English (Required)