Stealth Monitoring is looking for talented individuals like you! Be the next Operations Supervisor.
The Operations Supervisor will be responsible for overseeing day- to- day operations of (Quality Assurance/Escalation/Detection, etc.) team.
Regularly assess own and team's challenges in completing the tasks while upholding group accountability and responsibility in operational goals.
The Supervisor will be the first line of support for every business escalation related to team operations and will work with Operations Manager in handling business risks.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
Operations:
Communicate in an organized and systematic manner with operators Investigate thoroughly to validate operator escalations in terms of suspicion, threat or risk
Resolve various events based on urgency and customer expectations
Report events that transpired with accuracy and clarity
Personnel Management:
Ensure personnel is performing within the expected standards of Operations.
Identify personnel performance challenges
Work with personnel to improve/enhance their performance, skillset, and capability
Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time
Enforce compliance to company policies and procedures
Perform other related duties as assigned or requested
Performance reviews and incident investigations
Coaching of Analysts and Specialists
Mitigation of misses
Project management
Floor support
Review of Daily Time Records
Qualifications:
Bachelor's Degree
Previous experience in a related role preferred.
Years of proven leadership.
Microsoft Suite tools proficient.
Process & Quality Management: the act of planning and monitoring the performance of a process
Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements
Data Analysis: transforming data to extracting information and draw conclusions
Problem Resolution: ability to resolve escalation issues or problems
Risk Management: identification and management or mitigation of risks
Why join Stealth Monitoring
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
