Accountabilities:
Manage and assign work daily for staff. Monitor accuracy of work. Mentor/provide assistance to team.
Participate in annual review process.
Supervises 5-15 employees.
Handles call escalations.
Ensure all work is completed according to established policies, procedures, and standards. Assist staff in adhering to work schedules and projects proceed according to plans/specifications. Ensure all processes have been adequately validated.
Document staff actions including training. Conduct performance appraisals according to established processes. Provide team feedback and follow up. Identify need for, provide and assure team is properly trained for assigned tasks.
Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output.
Review, develop and implement process improvements, departmental goals and objectives.
Participate in business related meetings and follow up on discussion items related to area of responsibility.
Resolve day to day issues with support of Manager.
Represent department on cross-functional project teams.
Manage customer relationships; internal and external.
Prepare reports as requested.
Complete other duties as assigned.
Qualifications:
Must possess a Bachelor's degree, in any field
Insurance background preferred
Ability to grasp product and process as well are business requirements to be able to effectively coach and mentor team members as well as represent the company when taking escalated calls.
Document staff actions including training. Conduct performance appraisals according to established processes. Provide team feedback and follow-up. Identify need for, provide and assure team is properly trained for assigned tasks.
Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish.
Participate in business related meetings and follow-up on discussion items related to area of responsibility.
Strong attention to detail with ability to identify missing information, errors, trends, and areas of concern with quote routines and product components.
Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction.
Thorough understanding of complex system support environment.
Effectively apply analytical and problem solving skills to accurately diagnose code/program/system problem causes and generate potential solutions.
Ability to recognize and escalate problems and act accordingly to seek assistance, to ensure work and learning objectives are achieved within established standards.
Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem solving skills.
Ability to adapt to various communication methods, including telephone, in-person, e-mail, video-conferencing etc. and do so effectively
Ability to develop and maintain positive relationships with stakeholders
Ability to work collaboratively within and across team
Must be in current role for 1 year
Must not have any pending/active disciplinary action for the past 12 months, no attendance and performance issues
Willing to work on shifting schedule
Must have a successful or above rating in the last performance review
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-
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