Operations Superstar

Oi, do you want to work for a company with an award winning culture and unlimited holiday

Hi, we're Oi, (Outside Ideas), and we're looking for someone who's going to play a big part in our growth story .

We're an international family of 7, who punch well above our weight from a Marketing, Sales and Operations perspective. But we need a little extra help turning our growing start-up business into an industry-leading business support organisation.

This is a new role for Oi, required as a result of our growth over the last 6 months. The Operations Superstar will report to the Operations Manager and will perform a much-needed and crucial role within the business to ensure we are prepared for the explosive growth we anticipate in the next 12 months and beyond. We see the Ops Superstar as the oil that makes our engine work and the glue that holds us all together. Yep, you will be that important to us

About Us

A small business is an amazing way to serve and leave an impact on the world you live in. Nicole Snow

We're an entrepreneurial business support organisation that runs Networking events (Networking in (Ni)), Mastermind Groups (Mastermind9 (M9)), and Business Coaching (Outside ideas (Oi)) for Small Business Owners. We're on a mission to help people and businesses grow.

About you

It doesn't make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do Steve Jobs

First things first, you're a people person. You just have that knack for getting on with others.

Customer service is a passion, and you revel in knowing that you've done a great job for your customers and other team members.

You pride yourself on your attention to detail, you have a fantastic memory and proven ability to spin many plates (and avoid breakages). When you drop one, you're the type to hold your hand up, clean up and move on.

You're a true starter finisher. A job's not done until it's done (properly). You love diving into new projects and won't stop until you see that job completed.

You LOVE to learn. Whether it's delving into new software, figuring out how something works or making continuous improvements. Personal and professional development is really important to you.

You have first class written and verbal English and have been praised for your ability to communicate.

Your career so far You've done admin roles, possibly some assistant roles, and you see yourself as a generalist, a doer and a fixer. You're now looking to step up into a role that's really going to utilise your skills and prove your ability to make a difference.

As the successful candidate, you'll benefit from a full-time, work-from-home (contractor) role and be afforded amazing flexibility and benefits, including *unlimited paid holidays and a company culture which is second to none. Our motto is Family First, Always and as our Operations Superstar, you'll be given complete support in prioritising your family (when required).

The Role

Spend time upfront to invest in systems and processes to make long-term growth sustainable. Jeff Platt

To succeed with us, you'll be tech savvy, up for a challenge and keen to get stuck in with various work, improving the business operations.

First up, you'll be responsible for helping the Ops manager in documenting our systems / processes / procedures, and you'll be responsible for creating The Oi Way and The M9 Way Documents that willbform the backbone of our growth.

You'll need to have an extremely good eye for detail and a first class creative flair. You'll be responsible for creating lots and lots of slide shows and presentations.

You'll be responsible for creating downloadable templates and forms and you'll be an expert in Google workplace.

You'll be responsible for any and all operational tasks within our business, including supporting the ops manager with any ops based requirements that occur.

Full training will be given, but you need technical ability, high attention to detail, a can do attitude and be prepared to get stuck in. Where you don't know how to do something, you'll need the wherewithal to jump into Google / YouTube / Blogs or other resources and figure stuff out.

Some of the stuff you'll be responsible for:

I'm not perfect; I make mistakes all the time. All I can do is try my best, to learn from my mistakes, take responsibility for them, and do a better job tomorrow. Lana

Being a Raving fan and ambassador for the business at all times

Active campaign / CRM system management

Creation of PowerPoint slides in canva and all manner of downloadable tools and templates.

Set up events online and the automation behind the sign-up process

Website management (Content uploading, page creation / Front end care)

Ongoing on-the-job (and off-the-job) personal development

Supplier management

Purchasing (uniforms, client gifts, stationary etc)

Diary management for yourself and the founder

Folder and document management

Creation and implementation of the Oi / M9 Handbooks and documenting systems and processes

Data Collection & Reporting

Client support and communication (Email and Phone)

Uploading events / Press Releases to various websites

Booking/liaising with venues/suppliers

Maintaining accurate records of conversations in the CRM

Improving and implementing software

Training and development

Train your people so well they could work anywhere, treat them so well they wouldnt want to Richard Branson

We develop our people, if you've got gaps, we'll help you fill them. But to succeed with us, you'll need to demonstrate a growth mindset and be open to reading / watching / listening to the stuff that will help you improve your capabilities.

The Values

If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat and tears. Simon Sinek

It's our belief that a winning culture is at the heart of every successful organisation. With that in mind, here's what we stand for:

G - Growth Mindset - Our People and our clients grow by developing ourselves

R - Relationships - Our business thrives on our relationships with our team, clients and suppliers.

O - Ownership - We own our actions and support each other in achieving them.

W - Wellbeing and family first - We put our family first

T - Trust and Honesty - We act with integrity and tell the truth

H - Happiness and fulfilment - There's more to life than work.

If these things resonate with you, we'd love to welcome your application :)

Requirements

There is no shortage of remarkable ideas, what's missing is the will to execute them Seth Godin

People person can build relationships easily.

Superior attention to detail.

A Fix it / I'll work it out attitude.

Good understanding of software and how it works

Proven ability to finish jobs to a high standard.

Fantastic phone/video conferencing manner.

Phenomenal creative flair for design.

Strong word processing/excel (Google Sheets) skills.

First-class english grammar / numerical ability.

Can work independently from home and stay motivated.

Can work as an independent contractor providing own suitable laptop, and all equipment to get around load-shedding challenges and a high-speed robust internet connection.

Quiet place to work without distractions.

You will be responsible for invoicing us on an ongoing monthly basis at the UK sterling rate of the ZAR equivalent, which will be transferred within 5 days of the invoice.

The best way to predict the future is to create it Peter Drucker

Still interested

Apply with a CV and tailored cover letter (It doesn't have to be long, but failure to include a tailored cover letter will result in immediate rejection).

Submit a 2-minute video introducing yourself and why we should consider you for an interview.

15-minute phone call with the ops manage

Interview 1 - Zoom interview with the ops manager and Managing Director

Final Zoom interview with ops manager and founder.

We really look forward to receiving your application.

Pete / Sarah and Team Oi