Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints | Resolves customer inquiries and complaints fairly and effectively | Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships | Recommends and implements programs to support customer needs | Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines General Profile Able to follow set instructions and processes to complete work Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions Has prior relevant training or related work experience Has working knowledge and skills Recommended Skills Functional Knowledge: Performs routine tasks following specific instructions or under supervision Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams Leadership: Has no supervisory responsibilities; manages own workload Problem Solving: Work is clearly defined and completed according to instruction Impact: Impacts own team through the accuracy and quality of work Interpersonal Skills: Uses communication skills to exchange information
Job Qualifications:
Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
Ability to work with deadlines
Has great attention to detail
Bachelor's degree or equivalent in any field
Excellent English oral and written communication skills
At least 1-2 years BPO/shared service or relevant experience
Fresh graduates can be accommodated depending on communication skills and behavioral aspect
Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-
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