Join a company where YOU matter!- We are looking for awesome and talented Operations Manager who wants to join our growing #happy@work team!
We are hiring for:
- Operations Manager (Digital Ad ops)
Operations Manager (Technical)
- Operations Manager (Healthcare)
Manages operations for Customer Service/Tech Support - Voice and Non- Voice
- Perform weekly meetings with operations staff to discuss issues affecting business
Submit weekly operations report to client- Set operational goals, objectives and develops strategies to meet client metrics
Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
- Possess Budgeting and Financial Planning skills
Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff
Must have excellent Verbal and Written English Communication Skills- Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.
- Minimum 3 years proven management experience in a BPO contact center environment
Must have experience handling a CSR/TSR campaign.- Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
- Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
Strong Organizational, Leadership and Interpersonal Management Skills.- Possess excellent knowledge of Manpower Planning
Knowledge of current Call Center & Workforce Management Technologies
- Demonstrated ability to interact with peers, senior management and other departments in a professional manner
Strong Organizational, Leadership and Interpersonal Management Skills- Possess excellent knowledge of Manpower Planning and scheduling
Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig
- Our people enjoy some amazing perks, check out a few below:
Competitive salary package- Exciting employee engagement activities
Stability (Continuously getting pioneer accounts)
- Learning sessions every week
Fast career growth Accessible location
Leave credits/Leave conversions Uncapped annual appraisal
And most importantly, you'll be part of a growing company with dynamic and engaging team.
- Interested Here are ways to reach us:
Please make sure to complete this application form: https://bit.ly/iopexbpohiring2024 | https://forms.gle/RUzkNrreMmZ9zQpE7- Send a message to 09178246345 (Yana)
For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
Job Types: Full-time, Permanent
Benefits: Company Christmas gift
Employee discount On-site parking
- Opportunities for promotion
Paid training Promotion to permanent employee
Schedule:
Supplemental Pay:
Bonus pay Performance bonus
Application Question(s):
- Are you comfortable on reporting onsite in BGC, Taguig
Are you comfortable working on a shifting schedule- Are you open to relocate near Metro Manila or Taguig (If you are residing outside of Metro Manila)
How much is your most recent and expected salary
- What city are you currently residing at
Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig- Please make sure to complete this application form: https://bit.ly/iopexbpohiring2024 | https://forms.gle/RUzkNrreMmZ9zQpE7
Education:
Experience: Operations Manager: 1 year (Preferred)
- Healthcare: 1 year (Preferred)
Technical support: 1 year (Preferred)- Customer Service: 1 year (Preferred)
Ad ops Digital Meia: 1 year (Preferred)
