Operations Manager - Online Coaching Wellness Business

Lead, Inspire, and Transform Lives with Strategic Wellness Coaching

Empowering dreams, creating pathways, and inspiring change on a global scale. Our client is devoted to helping individuals unleash their fullest potential through innovative coaching and consulting services. Their approach, crafted by the renowned Result Doctor, uses proven techniques to help clients overcome barriers, enhance their lives, and reach new heights. Whether it's through personalized coaching, transformative speaking engagements, or educational products, our client equips people with the tools to thrive. By joining this dynamic team, you'll experience the rewards of a global career while contributing to life-changing work. Be part of a movement that brings personal and professional growth to people worldwide.

As an Operations Manager, you'll oversee the daily operations of our client's online wellness business, ensuring seamless efficiency and growth. This role calls for a strategic leader with an MBA (preferred), 5+ years in project management, digital platform expertise, and remote team management experience-all fueled by a passion for wellness.

• Operational Leadership: Manage daily operations, ensuring seamless execution of coaching sessions, customer support, and platform functionality.
  
• Team Management: Lead, coach, and develop a remote team of wellness coaches and support staff, fostering a collaborative, high-performance work environment.
  
• Strategic Planning: Develop and implement strategic plans to drive business growth and optimize service delivery aligned with the company's vision and objectives.
  
• Process Improvement: Identify opportunities for operational efficiencies, streamline processes, and implement solutions to enhance productivity.
  
• Client Experience: Oversee client onboarding and ensure high client satisfaction by managing feedback, addressing concerns, and enhancing service quality.
  
• Budget Management: Monitor financial performance, manage budgets, and implement cost-control measures to maximize profitability.
  
• Project Management: Lead and coordinate projects to improve service offerings, technology platforms, and operational infrastructure.
  
• Business Continuity: Make strategic decisions and manage business operations independently, ensuring continuity and growth while the client focuses on other priorities.
  
• KPI Tracking: Establish and monitor key performance indicators (KPIs) to evaluate business performance and drive continuous improvement.
  

Requirements

Crafting Wellness Excellence: The Experience to Make a Mark

• MBA or equivalent degree in Business Administration, Operations Management, or a related field
  
• At least 5 years of experience in project management, preferably in the online coaching or wellness industry
  
• Extensive knowledge of business implementation, decision-making, and operational management
  
• Strong leadership skills with a track record of managing and developing remote teams
  
• Excellent communication skills and ability to handle diverse stakeholders
  
• Exceptional strategic planning and decision-making abilities
  
• Passion for health and wellness, with a drive to contribute to a growing business
  
• Proficiency in digital platforms and tools for managing remote operations effectively
  
• Ability to adapt and thrive in a fast-paced, dynamic environment
  

Benefits

Rewards for the Journey: Empowering You to Thrive

• Competitive Package
  
• Medical Life Insurance
  
• Work from home arrangement
  
• Standard government and Emapta benefits
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Well-equipped, modern, and accessible offices
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  

Join us at Emapta, and let your professional journey take flight in the heart of Sri Lankan culture!

As one of the top places in Asia for the BPO industry, the country's premier talent is one of the best in the Eastern market. Sri Lanka is recognized as Asia's rising IT and Engineering destination, making Emapta not just your doorway to success but your gateway to tons of international opportunities that will boost your career to new heights - all with the luxury of staying in the cradle of the country's vibrant heritage.

With a stellar track record and a diverse set of over 700 international clients, Emapta offers a robust foundation for your career growth. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top in the country. Emapta embodies a culture that encourages innovation, collaboration, and continuous learning. Emapta is more than a workplace it's a community that understands the importance of a harmonious work-life balance.

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