Operations Manager

Responsibilities:

• Oversee Daily Operations:

Manage and coordinate all operational aspects of the business, including front-of-house (reception, reservations) and back-of-house (kitchen, housekeeping).

• Ensure smooth day-to-day functioning by monitoring workflows and ensuring adherence to quality standards.

Staff Management:

• Recruit, train, and supervise staff, ensuring they perform their roles efficiently and maintain high standards of customer service.

Schedule staff shifts and monitor attendance, productivity, and performance.

• Address staff concerns and manage conflicts or disciplinary actions when necessary.

Customer Service Excellence:

• Ensure a high level of guest satisfaction by overseeing service delivery and addressing customer complaints or issues promptly.

Continuously gather customer feedback to improve service quality.

Budgeting and Financial Management: Prepare and manage budgets, monitor financial performance, and ensure cost-effective operations.

• Analyze operational expenses and implement cost-saving initiatives without compromising service quality.

Compliance and Standards:

• Ensure the business complies with health, safety, and hygiene regulations.

Maintain quality control standards in line with industry best practices and company policies.

• Inventory and Supplies Management:

Oversee ordering and management of inventory, including food, beverages, and other supplies.

• Ensure adequate stock levels are maintained while preventing overstocking and wastage.

Vendor and Supplier Relations:

• Negotiate contracts with suppliers and maintain positive relationships to ensure timely deliveries and favorable terms.

Regularly assess supplier performance to ensure the quality and cost-effectiveness of goods and services.

Strategic Planning and Development: Develop and implement operational strategies aimed at improving efficiency, guest satisfaction, and profitability.

• Monitor industry trends and identify opportunities for improvement or growth.

Health and Safety:

• Implement health and safety protocols to ensure a safe working environment for staff and guests.

Regularly review safety standards and ensure compliance with all local regulations.

• Reporting and Analysis:

Prepare operational reports for senior management, highlighting key performance indicators (KPIs), areas of success, and areas for improvement.

• Analyze data to optimize operations, improve profitability, and ensure guest satisfaction.

• Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field.

• Proven experience in operations management, preferably within the hospitality industry.

Strong leadership and communication skills.

• Ability to work under pressure, manage multiple tasks, and solve problems efficiently.

Familiarity with budgeting, financial reporting, and inventory management.

• Excellent customer service skills and attention to detail.

• Key Skills:

Leadership and team management

• Financial acumen and budgeting

Problem-solving and decision-making

• Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

• Knowledge of health, safety, and regulatory requirements

Job Type: Full-time

Pay: Php100,

• 00 - Php150,000.00 per month
  

  Schedule:

8 hour shift