Operations Manager MES
Overview
The Operations Manager has the overall responsibility for the management, supervision and operation of hard and soft services for the assigned facilities to ensure that a safe, efficient, and cost-effective delivery of services is provided to ASML employees and stakeholders.
Responsibilities
- Establish relationships with client Site Leads, business partners, landlord and key Stakeholders to establish trust and credibility in the delivery of JLL MES services.
- Responsible for performance of team of technicians over multiple shifts or a large-scale facility to perform maintenance and repair on client equipment and facilities systems.
- Establishes and maintains a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
- Drives performance as measured by client's KPIs
- Resolves issues at sites under purview, escalating when needed
- Performs root cause analysis investigations, reporting and corrections
- Provides engineering guidance to Technicians as needed to ensure operations are aligned with site and portfolio goals and values
- Develops and manages operating expense budgets for relevant sites including monthly variance reports
- Works with the finance coordinator to initiates purchase order requests for goods and services for sites within responsibility
- Manages subcontractors and suppliers to deliver goods and services against contracts and expectations
- Administers training to ensure compliance, readiness, and competency of staff
- Drives and promotes safety culture within portfolio including subcontractors, suppliers and visitors
- Oversees the delivery of maintenance and repair services.
- Ensures client satisfaction with delivery of JLL MES services and provide a lead role in monitoring and increasing customer satisfaction.
- Acts as point of contact for ASML, site occupants and Landlords to coordinate FM activities and ensure client needs are met
- Supports in the implementation of short and long-term projects for the client as requested.
- Assists in the development and implementation of the annual account plan as identified by the Client Account Director.
- Leadership / employee management
- Develops a strong collaborative team-based environment.
- Ensures compliance with JLL minimum operational audit and safety standards
- Assists in the development and management of the detailed annual operating budgets
- Imports JLL best practices in the interest of exceeding client goals and expectations
- Collaborates with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at facilities level.
Skills/Qualifications
- Minimum 5 years experience in Operations Management in a complex facilities, Network, office environment
Experience with managing teams of 5 or more including supervisors, budget responsibilities, supplier management, problem solving, and client / customer relations.
- Knowledge of building / mechanical, electrical systems, fire protection systems, Plumbing and Sanitary Systems (MEPFS).
- Demonstrated communication skills written and verbal including negotiation and conflict resolution.
- Must have strong computer skills, including MS Excel, Word, and Office.
- Ability to align, motivate and lead a team including creating accountability.
