Job Description
Intelassist Inc. Is looking for an
Operations Manager who has passion in providing strong leadership for the operation in supporting the company.
- Works in tandem with the other Operations Manager to identify and address performance and developmental opportunities
- Ensures accurate and timely communication of client and account issues to the Management
- Coordinates with Business Partners, Team Leaders, Managers, IT, Admin, HR and Talent Acquisition
- Keeps track of employee attendance and makes sure work procedures are complied with
- Motivates and supports team members through feedback and communication
- Performs consistent and effective coaching sessions to address performance gaps
- Prepares reports and presentations according to management or client request
- Prepares and presents Weekly Business Review for the client
- Improves quality of results by recommending changes
- Assists in hiring and on-boarding new employees
- Communicates company policies
- Performs other duties as assigned
- Seeks feedback from the client to identify improvement opportunities
- Tracks performance against clients requirements ensuring that clients metrics are met
- Creates systems and processes that make it easy for clients to do business with the company
- Manages execution
Additional Attributes Required
- High level of integrity and honesty
- Optimism, calmness, and flexibility
- Productivity and quality driven
- Can demonstrate the ability to learn new processes
- Independent, quick learner, and has initiative and Confident in working with less supervision
- Attention to detail is a must.
- Ability to create friendly but firm rapport with employees
- No attendance issues
- Amenable to working on a night shift schedule and shifting schedules
- Amenable to working weekends and holidays, if necessary
Preferred Work Experience/Skills
- Candidate must possess at least a Bachelor's/College Degree in any field.
- Intermediate to advanced expertise in Microsoft Excel is required.
- Strong customer service domain experience and excellent people management skills
- Related experience working as a BPO manager for a minimum of 3 years
- Managed at least 150 head counts.
- Preferably with sales background (Inbound sales and upselling) and experience in handling new hires and employees under nesting period
- Experience in team management and performance management
- Strong decision-making and problem-solving skills
- Must have excellent verbal and written English communication skill
- Strong organizational skills
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
