Operations Manager for Inhouse Healthcare

The Operations Manager ensures client satisfaction by overseeing the operations of lines of business under management in a way that drives employee engagement while achieving program-wide financial goals. This is to be done in accordance with the company's mission, vision, and core values.

• Job Description:

• Teach the company's model for leadership training to new leaders and regularly review this model with all leaders under management.

Design and promote high visibility of key performance indicator (KPI) reports which monitor progress toward program goals for production- and supervisor-level staff.

• Conduct a weekly one-on-one meeting/coaching with each direct report leader to:

Review and discuss the progress of their team (People Analyzer)

• Ensure alignment of mutual expectations

Assess and improve job satisfaction

• Perform root cause analysis and resolution of issues

Identify opportunities to recognize good performance

• Oversee the selection of new hires and internal promotions through interviews and/or review of recorded interviews

Monitor onboarding and offboarding practices to ensure they follow the company's standard processes for such activities.

• Assess the efficacy of training efforts and provide feedback to the Learning and Development department to close gaps in knowledge and skill.

Conduct a weekly quality calibration meeting with each client for programs under management and own the resolution of findings identified.

• Review all disciplinary actions to ensure alignment with principles taught in the company's leadership training program, the company's Core Values, and Code of Conduct.

Handle the resolution of client requests and escalations in a timely manner.

• Live and teach the company's Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy).

• Minimum Qualifications:

• Bachelor's Degree

3+ years of Inbound or Healthcare experience

• 2 + years handling Revenue Cycle Management

2+ years of Leadership Experience

• Excellent level of English communication skills

Job Types: Full-time, Permanent

Pay: Php90,

• 00 - Php100,000.00 per month
  
  Benefits:
• Flexible schedule

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Experience:

• Inbound: 2 years (Required)

Revenue Cycle Management: 1 year (Required)

• Healthcare: 2 years (Required)

Operations Manager: 1 year (Required)

Language:

English (Required)