We are looking for a highly organized and detail-oriented General Operations Manager (Individual Contributor) with a solid background in Operations Management, Process Improvement, Reporting, and Project Management.
Key Responsibilities
- Standardizing performance management, onboarding, supporting team managers. This includes ensuring performance feedback is timely gathered & shared, coaching systems are implemented, and the overall performance of all teams are improving.
- Managing the internal and external knowledge base (FAQs, Operations Manual), collaborating with all frontline teams who contribute to it.
- Tracking bugs, SEVs, issues across Aven projects within Asana, ensuring their documentation, remediation are complete.
- Monitoring overall task management across Asana for best practices, coaching teams on new initiatives, reviewing and standardizing metrics dashes.
- Assist in developing and implementing operational processes to enhance efficiency and productivity.
- Itemize, review, and track tasks or projects on SCRUM documents to ensure ongoing updates and progress. Can get a project done end-to-end
- Work closely with team members across multiple departments to ensure smooth operations and effective communication.
- Facilitate discussions to address operational issues and provide updates on project progress.
- Serve as the primary point of contact for operational inquiries and issue resolution.
- Support various EYT-related tasks as needed.
Qualifications
- Proven experience in operations management, project management, or a related field.
- Exceptional organizational skills with a solid attention to detail.
- Proficiency in data analysis tools and software, including Excel, basic SQL.
- Ability to understand, analyze, and resolve complex issues with practical solutions.
- Excellent communication, collaboration, and problem-solving abilities.
- Proficiency, speed, and accuracy in written communication.
- Fluent, clear, and well-articulated in English.
- Strong time management skills and the ability to manage multiple tasks in a fast-paced environment.
- Experience with customer communication tools (e.g., ZenDesk), task management tools, Google Drive, and email.
- High level of integrity and a solid commitment to maintaining confidentiality.
- Detail-oriented with a focus on accuracy, especially in a financial services context.
- Bachelor's degree or equivalent work experience in financial services.
- Flexibility to work US Pacific Time hours (8 AM to 5 PM) with a one-hour break.
- Must be presently residing in the Philippines
Preferred Qualifications
- Familiarity with issue tracking and remediation processes.
- Proficiency in using Asana or similar project management and documentation tools.
