Operations Manager

Make Your Mark in Digital Marketing Innovation

Step into a dynamic role where your leadership shapes the future of social media services. Join a team that's redefining how brands connect with their audiences-right from the comfort of your home, with global opportunities at your fingertips.

This role offers the perfect blend of international exposure and professional growth. You'll work with cutting-edge technology, enhance digital marketing campaigns, and play a pivotal role in shaping the future of the industry-all while staying grounded in the Philippines.

As anOperations Manager, you will manage the internal order management system, overseeing the entire campaign workflow. You'll partner closely with Advertising Operations teams to enhance workflow efficiencies, implement new features, resolve defects, and ensure seamless operations.

• Interface directly with key business stakeholders to understand and document day-to-day operations, critical business processes, and pain points.
  
• Lead discovery and feedback sessions with stakeholders, focusing on continuously improving day-to-day operations.
  
• Transform business requirements into technical designs, collaborate with technical teams, test changes, and approve for production release.
  
• Create detailed testing and project plans to support large, complex projects.
  
• Lead the change management process following each release.
  
• Track bugs, collaborate with the internal engineering team for resolution, and ensure adherence to regression testing.
  
• Provide Tier 1 support by troubleshooting issues, replicating bugs, and resolving simple requests escalate to a senior Salesforce admin when necessary.
  
• Produce measurement reports following releases to track adoption rates.
  

Requirements

Qualifications Needed to Thrive

• 3+ years of experience in Project/Process Management.
  
• 4+ years of Operations experience.
  
• Strong ability to document business processes and design workflows.
  
• Salesforce/Community experience is a plus.
  
• Proven ability to handle multiple projects in a fast-paced environment.
  
• Advanced Excel skills (pivot tables, VLOOKUPs, etc.).
  

Benefits

Benefits that Boost Your Career

• Day 1 HMO coverage
  
• Competitive salary package
  
• Temporary WFH setup with the convenience of a prime Makati location
  
• Fixed weekends off
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Employee referral incentives
  
• 20 annual leaves (including 5 convertible to cash)
  
• Fun engagement activities
  
• Mentorship from global leaders
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

About the Client: Digital Impact, Elevated!

Our client is a trailblazer in the digital marketing industry, specializing in social media and omnichannel campaigns that drive results for top brands. Known for their innovative technology and transparent approach, they empower marketers with real-time data and insights, allowing for unparalleled campaign performance. Their collaborative, expert-driven culture fosters growth and success, making them a key player in the world of digital advertising.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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