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MicroSourcing

Operations Manager | Dayshift | Hybrid | MOA

MicroSourcing
Early Applicant
  • 7 hours ago
  • Be among the first 50 applicants
Exp: 3-5 Years
Philippines

IT/Computers - Software

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Job Description

As a Operations Manager, you will:

  • Oversee daily operations and ensure efficient workflow across departments.
  • Develop and implement operational policies and procedures to improve productivity and cost-efficiency.
  • Lead, train, and mentor a team of operational staff, ensuring high performance and engagement.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Collaborate with cross-functional teams to align operational goals with organizational objectives.
  • Resolve operational issues and challenges in a timely and effective manner.
  • Ensure compliance with company standards, regulations, and best practices.

What You Need:
Non-negotiables

  • Deep understanding of the BPO industry
  • Must have the ability to develop team leaders to be critical thinkers in all of their interactions with the customers or colleagues
  • Should have strong knowledge of Microsoft Office application
  • Strong command in English communication both oral and written
  • Open communication between staff while maintaining professional conduct

Preferred skills/expertise

  • Experience in handling an Australian campaign
  • At least 3 years as an Operations Manager

More Info

Industry:IT/Computers - Software

Function:BPO

Job Type:Permanent Job

Date Posted: 28/11/2024

Job ID: 101716837

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About Company

MicroSourcing
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Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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Last Updated: 28-11-2024 04:16:35 PM
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