Operations Manager

Job Description

As an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions and actions for system and process improvement employing the knowledge of daily and ground operations.

• Operations Manager Responsibilities Summit

Manage multiple mid-size programs and teams in an healthcare LOB
Must have an experience in handling RCM/ Appointment Setting

Ensure high and consistent performance on client KPIs and internal business targets

Conduct team and performance reviews regularly

Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost and ideate operational strategies to further client and company targets

Establish a high standard for productivity, quality, and patient experience

Manage and improve team's performance through performance monitoring, problem resolution and quality delivery measures.

Summarize, collect and analyze program trends and data for regular performance reports and presentations Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.

Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

Seamlessly coordinate and work with various departments

Involve with energy and verve in organizational, projects, initiatives and programs whenever required

• Qualifications

• At least 4+ years of work in a healthcare account specifically in a BPO/CALL CENTER set up

• MUST HAVE ATLEAST 3 years of experience in CLINICAL PROCESS.
  

• Must have 3+ years experience as an Assistant Operations/ Operations Manager in a BPO Company for voice programs in Healthcare
  

• Willing to work on-site in Market! Market!
  
• Experience:

Healthcare BPO Experience (Agent and Above): 4 years (Required)

• Operations Manager (Healthcare): 3 years (Required)

Job Type: Full-time

Pay: Php60,000.00 - Php90,000.00 per month

Schedule:

• 8 hour shift

Afternoon shift

• Evening shift

Late shift
Supplemental pay types:

• 13th month salary

Experience:

• OPERATIONS MANAGER IN A BPO SET UP: 3 years (Required)

* HANDLING HEALTHCARE ACCOUNT SPECIFICALLY CLINICAL: 3 years (Required)