OPERATIONS LEAD - CONSUMABLES MANAGEMENT

Key Roles and Responsibilities:

• Act as the Operations Lead on core function/shift/geography assigned.
• Provide consultations to internal or external teams that require the technical or process or E2E expertise.
• Provide supervisory floor support to operations for any business-related activities & issues. Support the operations manager in all operational aspects of the role.
• Collaborate with other Operations Leads, project managers, and stakeholders to ensure alignment for business objectives/requirements.
• Conduct initial investigation and Root Cause Analysis for the resolution of escalations and operational issues.
• Be the primary escalation contact for the operations managers with the stakeholders, as needed, particularly when there is a large scope and stakeholder management from the operations manager.
• Identify chronic process and system issues and work with Process Analyst for resolution.
• Work with Tech Ops, Business Applications Support and IT/EBA for timely and effective issue resolution.
• Work with Process Analysts for process improvement activities.
• Support governance activities to ensure process adherence and business controls compliance.
• Perform quality audits and metrics tracking for current or new process rollouts.
• Conduct User Acceptance Tests for process changes.

Education, Experience and Certifications Basic Requirements:

• BA/BS degree in Business Management, Engineering, Computer Science, IT (Information Technology) or equivalent. Master's degree in business administration a plus.
• A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions.
• Supervisory experience is preferred.
• Experience with transactional operations execution to defined service level agreements and quality.
• Knowledge and experience in finance, business, and economics.
• The individual will be involved in client/stakeholder interactions.
• Background with distribution, planning, and order management processes Sound administrative skills.