Operations Director

The Operation Director is responsible for overseeing the daily operations and performance of the call center agents. This role ensures that the call center agents run efficiently and effectively, meeting customer service and sales goals. The director will manage a team of managers and supervisors, develop and implement strategies for improving customer satisfaction, and ensure compliance with company policies and regulations.

• Qualifications:

Bachelor's degree in Business Administration, Management, or a related field. (Master's degree preferred)

• Minimum of 8-10 years of experience in BPO management, with at least 5 years in a senior leadership role and managing at least size of 500 employees call center.

Proven track record of improving BPO operations and achieving business goals.

• Strong leadership, communication, and interpersonal skills.

Excellent analytical and problem-solving abilities.

• Proficiency in BPO technology and software.

Job Type: Full-time

Pay: From Php250,

• 00 per month
  
  Benefits:
• Additional leave

Flextime

• Health insurance

Staff meals provided

• Transportation service provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Bonus pay

• Commission pay

Performance bonus

• Yearly bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Preferred)

Experience:

• Senior Leadership Role: 5 years (Required)

BPO Management: 8 years (Required)

Language:

English (Required)