Job Summary: The Country Leader for Imagenet Philippines oversees the operational aspects of service delivery in the country. This role owns the P&L and aims to increase revenue and maximize profit. The CL ensures excellent customer experience through effective supervision of daily operations and personnel, contract compliance, resource optimization, and capability development within each account. This position will report to the Global COO and be part of the Senior Leadership Team.
Key Responsibilities
- Oversee daily operations to ensure they meet Imagenet's standards for quality, efficiency, and compliance
- Collaborate with global and regional teams to align local operations with overall business objectives
- Manage cost structure and profitability through rigorous financial planning, budgeting, and cost controls
- Lead and develop a high-performing team to drive operational excellence and continuous improvement
- Identify opportunities for process optimization and implement best practices to enhance efficiency
- Serve as the primary point of contact for all operations-related matters, both internally and externally
- Ensure compliance with local laws, regulations, and company policies
- Serve as the primary liaison between the Philippines operations and global/regional leadership based in the U.S.
- Develop and implement strategic plans to establish and grow Imagenet's operations to meet client needs. Identify and capitalize on new business opportunities and growth markets within the Philippines
- Build and maintain strong relationships with key stakeholders, including clients, partners, and government officials
- Foster a culture of collaboration, customer-centricity, and operational excellence in line with the company's five (5) core Values.
Qualifications
10+ years of experience in operations management, with at least 5 years in a leadership role with a focus on managing business processing services, with an emphasis on optimizing for cost efficiency and service excellence for U.S.-based clients.
- Proven track record of managing and optimizing operations in a BPO model
- Strong strategic and analytical skills, with the ability to make data-driven decisions
- Excellent leadership, communication, and stakeholder management abilities
- Proven track record of establishing and managing a large team and shaping the environment
- Deep understanding of the regulatory environment and business landscape in the Philippines
- Experience in servicing managed care clients in the U.S. a plus
- Bachelor's degree in business, management, or a related field; advanced degree preferred
- Fluency in English and Tagalog
- Willingness to relocate to or be based in Manila, Philippines, and work on-site full-time
Company Information
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans members and providers.
The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance, and automation of claims operations for its clients.
Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly-owned global delivery center in the Philippines.
