TITLE: Operations Coordinator
COMPANY
Global Rescue is the world's leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies.
Role Overview: We are seeking a dedicated and detail-oriented
individual to join our team as an Operations Coordinator. As an Operations Coordinator, you will play a crucial role in supporting our medical and security operations teams by efficiently managing and coordinating medical and security evacuations, satellite SOS alerts, and related administrative tasks.
This is a non-medical role that requires strong organizational skills, effective communication, and a commitment to providing exceptional service to our members in times of need.
Key Responsibilities:
Monitor satellite SOS alerts, promptly initiate response procedures and communicate with responding agencies
Provide administrative support to the operations teams
Collaborate with the medical and security operations teams to ensure timely and accurate response to satellite SOS alerts, other emergency and non-emergency situations
Coordinate the logistics of medical and security evacuations, including arranging transportation, accommodations, and other necessary resources as directed by the duty supervisor and senior specialists
Research and maintain operations resources and databases
Communicate effectively with vendors, and internal teams to provide updates, gather information, and ensure a smooth execution of services
Maintain accurate and up-to-date records of all activities
Assist in improving operational processes to enhance efficiency and service quality
Other duties as assigned
Qualifications/Background:
College degree
3+ years of customer service, medical hotline or emergency dispatch experience
Excellent English communication skills, both written and verbal
Well versed in the use of Microsoft Applications - SharePoint, Dynamics, Word, Excel and Outlook
Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment
Exceptional attention to detail and accuracy in record-keeping and data management
Proficient in using technology and software for administrative and operational tasks
Ability to remain composed under pressure
Flexibility in working hours, the role will involve 12-hour shifts, including weekends, holidays and nights
LOCATION: Ortigas, Pasig City
COMPENSATION: Based on experience + bonus + benefits
