Operations Assistant

Job Description

• OPERATIONS ASSISTANT

• A. Identification

Title of Position: Operations Assistant

Department: Service Accommodation

• B. Organizational Association

Reports to: Assigned Client and Operations Manager

Coordinates with: Stakeholder, Operations Manager and or relevant persons within the department

• About Officium:

Welcome to Officium, your trusted operations as a service provider dedicated to helping small to medium-sized businesses achieve remarkable growth through offshoring, digitalization, and automation. Our mission is simple yet powerful: to transform organizations by streamlining processes, providing complete transparency, and guiding your business's digital transformation journey.

At Officium, we understand the challenges faced by businesses in scaling their operations effectively. That's why we offer tailored solutions that allow you to focus on your core competencies while we handle the rest. Through process mapping, we unlock hidden efficiencies, empowering your business to operate seamlessly and with optimum productivity.

Transparency is at the core of our values. With Officium, you can experience complete visibility into your business processes and operations. We believe that a well-informed partnership yields the best results, which is why we are committed to providing you with comprehensive insights into your digital transformation journey.

• Job Description:

The Operations Assistant will support the daily administrative and operational functions related to short-term rental properties. This role involves coordinating with service teams, managing schedules, and ensuring that properties are well-maintained and ready for guests. The Operations Assistant will also handle documentation, reporting, and provide general administrative support.

• Key Responsibilities:

Operational Support: Assist with the daily administrative tasks related to short-term rental operations, coordinating with service teams, and handling guest communications.

• Scheduling and Coordination: Manage schedules for property viewing and ensure seamless coordination with service managers in cleaning, maintenance, and guest communication departments.

Service Coordination: Liaise with cleaning and maintenance service managers to ensure properties are ready for guests and promptly address any maintenance issues.

• Documentation and Reporting: Maintain accurate records of refunds, claims, pending payments, inspection reports, and property maintenance. Prepare and analyze reports to monitor performance and identify areas for improvement.

Administrative Support: Provide administrative assistance, including preparing reports, managing correspondence, and organizing digital files. Support special projects and tasks as needed.

• Qualifications:

Bachelor's degree in Business Administration, Hospitality Management, or a related field.

• 1-3 years of experience in administrative or operational support, ideally in hospitality or property management.

Proficient in Microsoft Office and property management software.

• Strong verbal and written communication skills.

Detail-oriented with strong multitasking and time management abilities.

• Capable of quickly resolving operational issues.

Excellent customer service skills, focused on guest satisfaction.

• Ability to collaborate effectively with service teams and management.

Flexible and able to work in a fast-paced environment.

• Technical Requirements:

Minimum internet speed of 25 Mbps.

• Quality laptop for work.

Open to shifting schedules, UK Time.

Job Type: Full-time

Pay: Up to Php20,

• 00 per month
  
  Benefits:
• Opportunities for promotion

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Shift system

Experience:

• Serviced Accommodation: 1 year (Preferred)

Expected Start Date: 09/12/2024