Are you looking for a supportive and collaborative workplace with great benefits and clear career development You've come to the right place.
Why choose Manulife
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Performance Bonus
- Global network of industry experts
- Extensive training resources
Job Description
We're looking for a Finance Transformation and Operational Excellence Consultant to join our Operational Excellence team at MBPS. In this role, you are expected to Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
Have the skills and knowledge for the job Learn more about the opening below!
Key Responsibilities
- Responsible for executing the tasks assigned by the project manager which generally entail conducting process discovery & walkthrough sessions for operational and/or support processes, gathering adequate information and data to support the project objectives, identifying process and/or performance gaps and opportunities, developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc., supporting the business process owners in deploying the agreed recommendations and measuring and tracking benefits of OE projects
- Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
- Participate in LEAN Six Sigma workshops and other OE trainings.
- Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, Risk Management, etc.
Qualifications
- Graduate of any of the following courses: Industrial Engineering Accountancy BS Math / Statistics Business Management, Finance related course
- At least 3 year experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.)
- At least 3 year experience in managing project stakeholders, i.e., delivering formal presentations, developing status reports, facilitating project meetings, etc. Demonstrated strong passion for continuous learning
Nice To Have Skills
- Experience participating in process & performance improvement projects for key support functions such as: recruitment, training, quality, customer experience management, forecasting, capacity planning, scheduling, real-time management, transitions, SLA Management, Client Management, Reporting, etc.
- Familiarity with commonly used BPO tools and systems (i.e., Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power BI, etc.)
- Experience working with stakeholders across different geos, i.e., North America, Canada, Asia
- LEAN Six Sigma Greenbelt Trained or LEAN Six Sigma Yellowbelt Certified
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
Working Arrangement
Hybrid
