(PHxSG) - Operations Executive
About Intrepid
Intrepid Group (www.intrepid.asia), an Ascential company (https://www.ascential.com/) is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.
We are supported by Ascential, a global leader in information, analytics and eCommerce optimization. Together with Ascential, Intrepid is growing rapidly, with many exciting opportunities to work with leading brands and ecommerce platforms across multiple categories. By joining us, you'll get to experience what it takes to drive a successful ecommerce business end to end.
The Role:
The Operations Executive is responsible for the monitoring of order process flow from receiving of order from Seller center to Customer(s) doorstep. He/she will also need to provide insights on the day-to-day activities to ensure that operations will run smoothly.
Your Responsibilities Will Include:
Oversee the processing of customer returns
Review current supply chain operations to document product, service, and information flow using project management tools
Analyze data and apply appropriate project management methodology to identify and develop recommendations for process improvements
Handle returns and exchanges, which may involve processing customer returns or exchanges, updating inventory records, and restocking items as necessary
Assist with shipping and receiving, which may include preparing orders for shipment, verifying that orders are complete and accurate, and processing incoming deliveries
Analyze customer information and needs to improve customer relationships.
Analyze the prevalent trends, dynamics and market movements to grow business.
Communicate with key account managers to identify new business and grow relationships that assist in revenue generation within assigned verticals.
Evaluate risk factors that impact efficiency.
Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.
Manage returns and refunds from various customers and ensure that SOP are being followed.
Monitor lapses in delivery of logistics services to customers.
Optimise use of allocated resources within business activities.
Plan delivery of logistics services that meet customer requirements.
Support development of sales proposals or tender documents.
Who We Look For - The Ideal Profile:
With 2-3 years experience in logistics management specifically in order management.
Knowledgeable in Warehouse, ecommerce and logistics.
Must be able to work as part of the team in a fast paced and pressured environment
Intermediate proficiency in MS Office, Excel & Outlook.
Strong organizational skills with an analytical mind
Strong time management skills.
What we offer:
Excellent and competitive compensation package
Professional and open international working environment culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem
