Onboarding Specialist (after sales)

We are looking for a proactive and customer-focused Onboarding Specialist to ensure a seamless experience for clients. The role involves guiding customers through the onboarding process, conduct virtual or in-person training sessions for clients, helping them get the most out of our offerings, and providing support to ensure their satisfaction. You will play a key role in ensuring long-term customer retention and success by ensuring they have everything they need to be successful.

Responsibilities:

Provide technical and functional expertise to clients

Guide clients and demonstrate solution functionality to business stakeholders as needed

Manage all phases of the software implementation process using inhouse project methodologies

Conduct configuration workshops with clients, document all agreed configuration and outline the new business processes for the customer

Identify customer training needs and conduct client training programs

Conduct onsite project handover and review meetings with clients ensuring that all milestones are signed off and the customer is handed over to support

Liaise with the development team to identify additional software functionality to enhance the product offering

Participate in prospective client onsite demos and workshops

Assist in the software configuration for Demos to prospective clients

Develop business-specific and/or application-level approaches and plans for testing, training, communicating, rolling out, and offering post-production support

Assist our business development team with developing prototype demonstrations

Seek additional sales opportunities and services from existing and prospective clients

Qualifications

Previous experience with application software and integration between various software systems

Two plus years hands-on experience with CRMs or similar software applications

Experience designing and implementing software solutions in the sales, service, marketing, and data clouds

Ability to develop client training plans and lead train-the-trainer and end-user training sessions as required

Ability to effectively design a scalable solution to meet client business needs and participate in system configuration when necessary

Experience leading requirements gathering sessions and documenting outcome, including designing process flows and helping define test scripts

Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience

Why Join Us

At Lamudi, we believe in creating a dynamic and supportive work environment where innovation thrives. As part of our team, youll have the opportunity to:

• Grow Your Career: We are committed to personal and professional development. You'll have access to mentorship, training programs, and the ability to take on exciting new challenges that align with your career goals.
• Work with a Talented Team: Youll collaborate with passionate, talented colleagues in a culture of openness and creativity, where teamwork is celebrated, and ideas are encouraged.
• Make an Impact: Your contributions will matter here. We empower our employees to drive innovation and influence the future of the company while making a positive impact on our clients and industry.
• Data Availability: One of the key advantages of leveraging a variety of tools is the wealth of data at our fingertips. With easy access to analytics, we make smarter, data-driven decisions that lead to more precise and successful outcomes.