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MicroSourcing

Onboarding Representative | Flexible Work Arrangement - Eastwood

MicroSourcing
Early Applicant
  • 6 hours ago
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Philippines

IT/Computers - Software

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Job Description

Position Title: Onboarding Representative
Work Setup: Hybrid
Shift: Night Shift

Position Summary: We are seeking a dedicated Onboarding Representative to facilitate the smooth transition of new employees into our organization. This role is crucial in providing a welcoming and informative onboarding experience that helps new hires acclimate to our company culture and policies. The ideal candidate will possess strong communication skills, a passion for supporting others, and a keen eye for detail.

Job Responsibilities:
  • Responsible for effectively and accurately onboarding candidates to ensure show-to-training
  • Schedule pre-training, Franchise Training, Tech and Sales Training
  • Submit a request for Welcome Kit
  • Notify coaches of candidate assignments and send Predictive Index Coaching report.
  • Candidate Email Communication
  • Monitor Franchise paperwork completion and follow up with candidates on outstanding paperwork
  • Administer Bonzo video when map is issued
  • Reach out to ADs for Launch videos
  • Manage check in of candidates to Product training. Communicate with relevant teams which candidates do not show or complete training
  • Provide email Tech support to candidates through their ramp-up as needed.
  • Troubleshoot issues with ppAD, only escalating when onboarding representative can not resolve directly with the ppAD
  • Be first line of support via email for a ppAD on process related issues to allow GC to focus on Sales Coaching and pPAD to focus on sales
  • Monitor and troubleshoot access to Compass
  • Ensure set up of ppAD folders
  • Submit changes through People Mover
  • Support Onboarding Coordinator
  • Submit FTLs
  • Manage entry & exit interviews in Asana

Qualifications:
  • Strong written communication skills.
  • Ability to learn N2 systems for franchise recruitment & onboarding.
  • Organized, attention to detail and able to effectively manage multiple moving parts
  • Teamwork oriented, self motivated and goal driven
  • Attention to detail
  • Customer Service Mindset
  • Competent skills: Excel, Google Suite, Calendly and Zoom
  • Preferred skills: Greenhouse ATS or other comparable ATS

More Info

Industry:IT/Computers - Software

Function:Business Support and Management

Job Type:Permanent Job

Skills Required

google suite
Excel

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Date Posted: 28/11/2024

Job ID: 101716949

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About Company

MicroSourcing
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Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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