Coordinate after sales functions including deliveries, collections and warranty claims in order to optimise customer satisfaction within budget constraints
Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience
Establish and maintain contact with clients and potential clients to assess satisfaction and optimise opportunities for further service
Undertake employee management in order to deliver quality performance
Manage, develop, coach, control, and motivate the after sales team to develop their skill to ensure that a high professional standard is achieved and performance targets are met;
Ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development
Assess the strengths and weaknesses of the after sales team and manage the program accordingly, including undertaking recruitment and coordinating training as required.
Qualifications:
Familiar with mobile phone product functions, operations and popular APP applications, computer/ communication is preferred.
Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
Ability to handle stress and can provide exceptional customer service to each customers.
Familiar with office software operations such as MS OFFICE.
Works well in a multi-functional and multi-cultural team.
Experience with the use of data bases for tracking of metrics.
