Role Profile:- College Graduate / Bachelor's degree in any field.
1-year solid Trainer Lead experience in a BPO set up (Training new hires and refresher training for tenured agents).- Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus).
Has experience for E-Commerce Account
- Knows how to conduct a Root Cause Analysis.
Basic Adult Training Delivery and Training Needs Analysis.- Proficiency in Microsoft Office applications including Excel, PowerPoint and Word
Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
- Dependability regarding completion of assignments and attendance
Must be amenable to shifting schedules.- Amenable to work onsite (Ortigas, Pasig and Gilmore, Quezon City)
Create and develop training modules and manuals.- Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans.
Conduct recursive training based on the training need identification/analysis received from Operations/Quality.
- Develops training module, as necessary, for specialized training requirement; conducts research and gathers materials based on the specific need.
Keep training materials up-to-date.- Review course curricula and provide feedback for continuous development.
Responsible for conducting Process and Language Training to new hires, and evaluate their performance based on their competencies.
- Maintain attrition, and through put per process guidelines.
Document training reports and trackers.- Coaches and develop L&D Trainer and Trainee(s)
At Transcosmos, our mission is to leverage customer insights to always be client's most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.
Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
- Connected Team - We are ONE
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
- Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.
Job Types: Full-time, Permanent
Pay: Php35,
- 00 - Php40,000.00 per month
Benefits: - Paid training
Schedule:
Shift system
Supplemental pay types: Performance bonus
Application Question(s):
* Expected Salary
