Role Details
Type of Support: Back Office (Non Voice)
Contract Type: Permanent
Training Schedule: To Be Determined
Work Schedule: To Be Determined
Work type and Location: Full Onsite, Metro Manila
Start Date: November 28, 2024
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So, bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.
The Role
The Back Office -
Compliance Documentation Customer Support Specialist II is a meticulous and detail-oriented professional who supports the compliance process by reviewing, verifying, and documenting compliance-related information. This role is responsible for ensuring that documentation uploaded by associates aligns with company policies and compliance standards. The
Compliance Documentation Support Specialist II will analyze submitted documents, identify any missing or incorrect information, and communicate these findings through ticketing systems or email channels.
What you'll do:
- Review and validate submitted documents to ensure compliance with company policies and regulatory standards.
- Evaluate each ticket to determine if there are missing or incorrect documents, ensuring that associates have followed the correct policy guidelines.
- Ensure Adherence to Policy: Confirm that all submissions follow the correct policies and procedures established by the partner
- Collaborate with the compliance and operations teams to identify areas for improvement in the documentation process and suggest solutions to streamline compliance workflows.
- Use email and ticketing systems to notify relevant staff of any missing or incorrect documents, requesting timely corrections or additional information.
- Maintain accurate records of documentation status and provide regular reports on ticket completion, common errors, and compliance metrics.
- Correspond via email with associates to request missing documents or clarify requirements when necessary, ensuring prompt follow-up to maintain compliance standards.
What we expect from you:
- 2+ years experience in compliance, documentation, or administrative roles, ideally within an educational or call center environment is a plus.
- Strong attention to detail and accuracy.
- Proficiency in using ticketing systems and email communication.
- Excellent organizational and time management skills to handle multiple documentation reviews daily.
- Ability to multitask and manage time efficiently in a fast-paced environment
- Ability to work independently and handle sensitive information with confidentiality.
- Capable of reviewing complex documentation and identifying policy adherence issues.
- Comfortable working within established procedures and ensuring accuracy in every step of the compliance process.
- Demonstrates a proactive approach to process improvement and efficiency in compliance workflows.
What you'll get in return:
- Full-time employment
- Competitive compensation based on experience
- Attractive benefits package based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
- Regular check-ins with our wellness coordinator to discuss mental and emotional well-being
Company Culture Is At Our Core
Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
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